Office Administrator (Full-Time) - Vancouver (1025)

Trail Appliances BC; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading appliance retailer in Vancouver is seeking an Administrator to deliver exceptional customer service while performing essential administrative tasks. The ideal candidate must possess strong data entry skills and effectively manage customer inquiries. This full-time role offers competitive pay and opportunities for professional development, all within a supportive team environment.

Benefits

Paid time off

Generous employee discounts

Extended health care and dental coverage

Gym membership discount

Professional Development Programs

Qualifications

• Experience in an administrative/customer service role.
• Ability to type at least 40 wpm.
• Excellent written and spoken communication skills.

Responsibilities

• Provide exceptional service to customers.
• Field incoming calls and inquiries.
• Assist in store administration duties.
• Collaborate with Sales and Customer Support Team.
• Build relationships and rapport with customers.

Skills

Customer service experience

Data entry skills

Conflict management

Microsoft Office proficiency

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

Job Description

As an Administrator, you will work very closely with customers and the showroom teams. In this role, you will be 50% customer-facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator, you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process-driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $23.30/hour

Schedule: Mondays to Fridays 9:30am-6pm. May include weekend shifts

Responsibilities

• Provide exceptional service to all customers and be approachable as you are their first point of contact.
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

Requirements

• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work occasional weekends

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?