Office Administrator (Full-Time) - Richmond (A25)

Trail Appliances Ltd.; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Office Administrator to join their vibrant team. In this role, you will engage directly with customers, providing exceptional service while managing administrative tasks. Your ability to communicate effectively and handle inquiries will be key to enhancing customer experiences. This fast-paced environment offers opportunities for professional development and career progression, along with generous employee perks. If you thrive in a collaborative setting and are passionate about customer service, this is the perfect opportunity for you.

Benefits

Paid time off

Generous employee discounts

Employee Recognition Program

Extended health care and dental coverage

Gym membership discount

Professional Development Programs

Career Progression

Company events

Qualifications

• Experience in administrative/customer service roles is preferred.
• Must have fast and accurate data entry skills.

Responsibilities

• Provide exceptional service to customers as their first point of contact.
• Assist in administrative duties to run store operations.

Skills

Customer Service

Data Entry

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $22.95/hour

Schedule: 40 hours per week, Mondays to Fridays 9:30am-6pm, may include weekend shifts. Must be able to drive to various lower mainland locations.

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.
• Joining a fun, fast-paced environment!

The experience we like to see

• Working in an administrative/customer service role.
• Fast and accurate data entry skills with the ability to multi-task.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must be able to work occasional weekends.
• Must be able to drive to various lower mainland locations.

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines.

Why join Trail:

• Showroom environment.
• Paid time off.
• Generous employee discounts.
• Employee Recognition Program.
• Extended health care and dental coverage.
• Gym membership discount.
• Professional Development Programs.
• Career Progression.
• Company events.