Office Administrator (Full-Time) - North Vancouver (A25)

Trail Appliances Ltd; North Vancouver; On-site; CAD 1,000; Full time

Job summary

Join a leading independent appliance retailer in Western Canada as an Administrator. This role combines customer interaction and administrative tasks, requiring strong communication skills and attention to detail. Enjoy a supportive environment with opportunities for professional growth.

Benefits

Paid time off

Generous employee discounts

Employee Recognition Program

Extended health care and dental coverage

Gym membership discount

Professional Development Programs

Career Progression

Company events

Qualifications

• Experience in administrative/customer service roles.
• Fast and accurate data entry skills.
• Experience managing customer conflicts.

Responsibilities

• Providing exceptional service to all customers.
• Handling incoming calls and inquiries.
• Assisting in administrative duties to support store operations.

Skills

Communication

Attention to Detail

Customer Service

Data Entry

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator, you will work closely with customers and the showroom teams. This role is 50% customer-facing and 50% administrative.

The Administrator will support customers with inquiries over the phone or in person. The role requires typing at least 40 wpm, attention to detail for collecting payments, and comfort with computer applications. Excellent written and spoken communication skills are essential.

Compensation

$22.95/hour

Schedule

40 hours per week, Mondays to Fridays 9:30am-6pm, may include weekend shifts.

As an Office Administrator, your responsibilities include:

• Providing exceptional service to all customers and being approachable as their first point of contact.
• Handling incoming calls and inquiries.
• Assisting in administrative duties to support store operations.
• Collaborating with Sales and Customer Support Teams to provide timely service.
• Finding creative ways to make each customer’s experience personal.
• Building relationships and rapport with customers.
• Working effectively both independently and as part of a team.

Desired qualities and experience:

• Experience in administrative/customer service roles.
• Fast and accurate data entry skills with multitasking ability.
• Experience managing customer conflicts and escalations.
• Proficiency in Microsoft Office.
• Availability to work occasional weekends.

Bonus points for:

• Energy, enthusiasm, and positivity.
• Willingness to work additional hours to meet deadlines.

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

$22.95 per hour.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?