Office Administrator-Do Not Apply If Not Have The Required Experience

Glass Doctor of Edmonton; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the glass service industry is looking for a dedicated Office Administrator to lead a team and ensure high levels of customer service. This full-time position involves managing daily operations, staff training, and vendor relations. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and have at least 5 years of administrative experience. Join us to contribute to a positive work environment and help us deliver exceptional service.

Qualifications

• Minimum 5 years' experience as an Office Administrator.
• Experience in auto or flat glass industry is an asset.

Responsibilities

• Lead a team of administrative staff and technicians.
• Manage vendors, marketing, budgeting, and legal concerns.
• Handle customer complaints and requests.

Skills

Customer Service

Problem Solving

Organizational Skills

Leadership

Multitasking

Education

High School Diploma

Tools

Business Software

Spreadsheets

Job description

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services in Canada with many locations. We are seeking a dedicated individual driven to provide the highest level of customer service and satisfaction, capable of effectively managing various situations daily. This is a full-time, permanent position, five days a week.

Requirements:

The candidate must work well under pressure, multitask efficiently, possess problem-solving skills, and have excellent customer service experience. Ability to learn quickly, strong organizational skills, patience, and personal suitability are essential. Some weekend work may be required.

Are you:

• Great at customer service?
• Enjoy helping people?
• Patient and compassionate, especially when dealing with emergencies or difficult days?
• Thriving in a fast-paced environment with new challenges?

If so, this role is ideal for you. We seek a positive, energetic, courageous, cheerful team player who shares our values and believes in a positive work environment to excel and deliver the best results.

Important: Please do not contact Teresa for an interview. Automated responses may direct you to do so, but only the manager will contact shortlisted candidates after review of all resumes. Thank you for your cooperation.

Job Description:

• Lead a team of administrative staff and technicians
• Organize and plan daily, weekly, and monthly tasks and schedules
• Manage vendors, marketing, budgeting, and legal concerns
• Hire and train new staff
• Answer incoming calls and return missed calls promptly
• Schedule quotes and installations
• Provide quotes, process orders, follow up, and manage supplies and glass products
• Quote basic and automotive glass services
• Respond to emails timely and appropriately
• Sell flat glass services as needed
• Order custom glass units, process payments, and generate invoices
• Perform additional duties, including cross-training, filing, and general cleaning
• Ensure accurate entry of invoices, orders, and quotes in scheduling software
• Handle customer complaints and requests
• Attend to walk-in clients and provide quotes and services
• Perform other related tasks for company operations
• Data entry and bookkeeping skills are assets

Job Requirements:

• Minimum 5 years' experience as an Office Administrator
• Strong sales, customer service, and phone skills
• Self-reliant with strong leadership abilities
• Ability to lead a team and manage priorities
• Excellent organizational and planning skills for daily and large projects
• Ability to work in a fast-paced, high-pressure environment
• Focus and efficiency in chaotic situations
• Ambition for growth and achievement
• Ability to follow multi-step instructions and learn quickly
• Experience in auto or flat glass industry is an asset
• Proficient in computer skills, including word processing, business software, and spreadsheets
• High typing speed and organizational skills
• High school diploma or higher with 7 years' administrative work experience
• Fluent in English and Canadian work experience required

The candidate's leadership potential will be assessed for future advancement. Success stories and management experience will be considered during the hiring process.