Office Administrator-Do Not Apply If Not Have The Required Experience

Glass Doctor of Edmonton; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading glass service provider in Canada is seeking an Office Administrator to manage daily operations efficiently. The role entails leading a team, organizing schedules, and ensuring excellent customer service in a fast-paced environment. Candidates must possess strong leadership and multitasking skills and have a minimum of 5 years of administrative experience. If you thrive under pressure and are eager to grow, this is the opportunity for you.

Qualifications

• Minimum 5 years of experience as an Office Administrator.
• Strong customer service and phone skills.
• Fluent in English with Canadian work experience required.

Responsibilities

• Leading a team of administrative staff and technicians.
• Organizing and planning daily, weekly, and monthly tasks.
• Managing vendors, marketing, budgeting, and legal concerns.

Skills

Customer Service

Problem-Solving

Multitasking

Organizational Skills

Leadership

Sales Skills

Education

High School Diploma

Tools

Business Software

Word Processing Software

Spreadsheets

Job description

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services across Canada with many locations. We are committed to providing the highest level of customer service and satisfaction, effectively managing a variety of situations daily. This is a full-time, permanent employment position, five days a week.

Requirements:

The candidate must work well under pressure, be capable of multitasking, possess problem-solving skills, and have excellent customer service experience. The ability to learn quickly, strong organizational skills, patience, and personal suitability are essential for the hiring process. Some weekend work may be required.

Are you great at customer service? Do you enjoy helping people, especially in emergency situations like break-ins or vandalism? Can you remain patient and compassionate? Do you thrive in a fast-paced environment with new challenges? If so, this job is for you. We seek a positive, energetic, courageous, cheerful team player who shares our values. We believe in fostering a positive work environment to achieve the best results.

Note: Please do not call Teresa for an interview. Automated responses may direct you to contact Teresa, but please disregard these. The manager will contact candidates personally after reviewing all resumes. Thank you for your cooperation.

Job Description:

1. Leading a team of administrative staff and technicians
2. Organizing and planning daily, weekly, and monthly tasks and schedules
3. Managing vendors, marketing, budgeting, and legal concerns
4. Hiring and training new staff
5. Answering incoming calls and returning missed calls promptly
6. Scheduling quotes and installations for technicians
7. Providing quotes, processing orders, follow-up calls, and ordering supplies and glass products
8. Quoting basic glass and automotive glass services
9. Responding to emails promptly and appropriately
10. Selling flat glass and automotive glass services as needed
11. Processing orders, taking payments, and invoicing
12. Performing additional duties, including cross-training, filing, and general cleaning
13. Ensuring accurate entry of invoices, orders, and quotes in scheduling software
14. Responding to customer complaints and requests
15. Attending to walk-in clients and providing quotes and related services
16. Handling other tasks related to the operation of the company
17. Data entry and bookkeeping skills are assets

Job Requirements:

• Minimum 5 years of experience as an Office Administrator
• Strong sales, customer service, and phone skills
• Self-reliant with strong leadership abilities
• Ability to lead a team of technicians and administrative staff
• Effective in managing priorities and problem-solving
• Excellent organizational and planning skills for daily and large projects
• Ability to work in a fast-paced environment under pressure
• Focus and adaptability in chaotic environments
• Ambition for growth and achievement
• Ability to follow multi-step instructions
• Quick learner
• Experience in auto and/or flat glass industry is an asset
• Proficient with word processing, business software, spreadsheets, and high typing speeds
• Efficient with good organizational and time management skills
• High school diploma minimum; 7 years of administrative work experience preferred
• Fluent in English and Canadian work experience required

The candidate demonstrating leadership potential will be considered for future management roles. Your management experience and success stories will be evaluated during the hiring process.