Office Administrator

Aston Carter; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Office Administrator to enhance operational efficiency and oversee administrative functions in Surrey, BC. The ideal candidate will manage customer orders, support various departments, and enforce safety regulations. This full-time onsite role offers a dynamic work environment with opportunities for improvement and collaboration among teams.

Qualifications

• 3+ years of receptionist or administrative experience required.
• Proficiency in MS Office and ability to manage data.
• Native English speaker with customer interaction experience.

Responsibilities

• Manage customer orders and inquiries including pricing and delivery timelines.
• Oversee front office operations and maintain office organization systems.
• Drive performance on administrative metrics such as accuracy and cost efficiency.

Skills

Communication

Organizational Skills

Data Management

Education

High school diploma or equivalent

Tools

MS Office (Excel, Word, Outlook, Teams)

Job description

The Office Administrator serves as the primary point of contact for customers and plays a key role in overseeing the smooth and efficient operation of all office administrative functions. This role is crucial in maintaining a safe, well-organized, and productive work environment that supports manufacturing, logistics, and executive teams. Responsibilities include planning, directing, and coordinating office procedures, as well as identifying and implementing process improvements to enhance operational efficiency. Core duties involve cross-departmental communication, recordkeeping, facility management, and supporting the enforcement of company policies and procedures.

Responsibilities

• Process and manage customer orders and inquiries, including product availability, pricing, delivery timelines, and invoicing.
• Update and manage various reports such as pricing tables, sales trackers, and shipping trackers.
• Manage all incoming communications—mail, emails, phone calls, and in-person inquiries.
• Support other departments with filing, data entry, report preparation, and other clerical activities.
• Manage payroll and extended benefits.
• Adhere strictly to safety regulations, policies, and procedures; violations may lead to termination.
• Promote and enforce safety, health, GMP, and company standards across all operations.
• Set a strong example by working safely and maintaining an organized office to support 24/7 manufacturing.
• Assist in forecasting and budgeting for office operations, including supplies and administrative expenses.
• Drive accountability and performance on administrative metrics such as accuracy, timeliness, customer service, and cost efficiency.
• Schedule and oversee front office operations, including reception, filing, and mail distribution.
• Implement and maintain office organization systems and continuous improvement initiatives.
• Oversee personnel functions including recruiting, hiring, attendance tracking, and retention.
• Control office-related expenditures within budget limits.
• Ensure high-quality administrative output and service to internal customers.
• Maintain inventory of office supplies and coordinate procurement.
• Coordinate with facility maintenance to ensure operational infrastructure meets standards.
• Language Skills: Native English speaker, with significant phone interaction with customers.
• Require 3+ years of receptionist or administrative experience, including scheduling, data entry, and some payroll tasks.
• Proficiency in MS Office (Excel, Word, Outlook, Teams) and ability to manage data; training on Abacas accounting system provided.
• High school diploma or equivalent required.

Pay and Benefits

The pay range for this position is $20.00 - $30.00 per hour.

Workplace Type

This is a fully onsite position in Surrey, BC.

About Aston Carter

Aston Carter provides world-class corporate talent solutions across various industries, including accounting, finance, HR, and administrative professions. With offices worldwide, we serve many Fortune 500 companies and are recognized for service excellence. We are an equal opportunity employer and consider all applications without regard to protected characteristics.