Office Administrator

Office Administrator

Job type: Full Time

Schedule: Monday-Friday

Salary: $22-$25 per hour

Senior Helpers – West Edmonton

Senior Helpers is the newest provider of non-medical home care services in Edmonton. We are seeking a dedicated and experienced Office Manager with a passion for making a difference and enhancing the care of our elderly population as well as their families. Our team is dedicated to providing compassionate and professional care so seniors may age safely with grace and dignity.

We offer a team-based environment and require an individual who is detail-oriented, has excellent communication, interpersonal and problem-solving skills, and is capable of managing multiple tasks. The successful applicant will be expected to work both independently as well as part of the team.

Reports To: Owners

Primary Responsibilities (including but not limited to)

• Manage daily operations of the office
  • Answer and screen incoming phone calls in a pleasant and professional manner
  • Scheduling and coordination of caregivers based on assessment and care plan information of clients
  • Assist with billing and invoicing as necessary
  • Local travel may be required within a 25km radius to visit clients and caregivers on the job
• Caregiver recruitment
  • Assist with recruitment, interviewing and onboarding of caregivers
  • Create new hire packets
  • Assist with ensuring employment paperwork is completed and filed appropriately
• Client communications
  • Create and distribute client welcome packets
  • Manage and file information from incoming client leads and existing clients
  • Maintain effective communication with clients, family members and caregivers

Qualifications and Experience

• Medical office assistant and/or hospital unit clerk education preferred
  • Minimum of high school diploma required
• Previous office manager experience required
• Experience in the health care, home care or related field preferred
• Proficiency in medical terminology an asset
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proficiency in Microsoft Word, Excel, Internet and Outlook and ability to learn new software
• Excellent verbal and written communication skills
• Must be reliable, punctual, friendly and personable
• Background check required
• Must have reliable transportation