Offers Operations Specialist

Bank of Montreal; Toronto; On-site; CAD 44,000 - 83,000; Full time

Job summary

Join a leading company as an Operations Specialist focused on transforming offer creation and management within the AIR MILES program. This role emphasizes process improvement and operational excellence, supporting the team's goals in delivering top-notch service to customers. Ideal candidates will possess strong analytical skills and a keen attention to detail, enhancing the efficiency of our operations. Apply your expertise in this dynamic environment and contribute to meaningful improvements.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• 1-3 years of directly related work experience.
• Strong attention to detail and skilled problem solver.
• Experience with process mapping is a plus.

Responsibilities

• Manage day-to-day offer creation in Marketing.
• Support process improvement activities.
• Analyze offer signals and performance metrics.

Skills

Attention to detail

Problem solving

Effective communication

Process improvement

Education

1-3 years of directly related work experience

Job description

Offers Operations Specialist page is loaded

Offers Operations Specialist

Apply locations Toronto, ON, CAN time type Full time posted on Posted 9 Days Ago job requisition id R250013784

Application Deadline:

06/15/2025

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

Position Overview

AIR MILES is going through a Brand transformation – focusing on how we can bring more miles to collectors so they can redeem them for the moments that matter. As part of this we have centralized offer creation and management under a new Offers Operations team, with the goal of unlocking better execution and scalability across the business.

As a member of the Offers Operations team, you will transform the way we approach offer creation and management. You will become an expert on offer creation and will ultimately drive process improvement and operational rigour to how we deliver offers across the organization.

Responsibility

• Manage day-to-day offer creation in Marketing. Focused on execution, ensure all offers go live on time and are free from error.
• Map out the current state offer process in Marketing. Create a clear picture of the inputs, outputs, stakeholders and systems involved in these processes
• Support process improvement activities in the Marketing Operations ecosystem. Help the team run improvement sessions and maintain documentation. Suggest and deliver ideas to help us serve collectors faster, prevent errors and improve post live monitoring.
• Analyze offer signals and performance metrics – use data to spot problems in offer setup and work with the team to quickly troubleshoot and resolve issues in the short and long term
• Support the Sr. Specialists in providing best in class Operations service. Flex to help the team respond to urgent requests and troubleshoot live issues as they arise
• Run day-to-day Offers Operations
• Develop and drive process improvements to our operations ecosystem
• Support offer governance.

Qualifications

• 1-3 years of directly related work experience
• Naturally curious – wants to understand how things work under the surface
• Strong attention to detail. Comfortable around large amounts of data and likes to keep things organized.
• Skilled problem solver. Good at narrowing in on the root causes of issues.
• Effective communicator, able to simplify complex or technical topics in a clear and concise manner.
• Experience with process mapping and process improvement are a plus

Salary :

$44,500.00 - $82,500.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES .

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. This activity powers an unmatched data asset that, along with world-class analytics and marketing capabilities, enables clients to accelerate their marketing activities and ROI. It’s the only loyalty program of its kind to give collectors the flexibility and choice to use Reward Miles on aspirational rewards such as merchandise, travel, events and attractions, or instantly on everyday essentials, in-store or online, through AIR MILES Cash at participating partner locations. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.