Ocean Cargo Coordinator

Expeditors; Burnaby; On-site; USD 40,000 - 50,000; Full time

Job summary

Join a forward-thinking company that excels in global supply chain management! This role focuses on ensuring smooth freight processes, timely data entry, and excellent customer service. You'll interact with clients and vendors, contributing to operational efficiency while meeting compliance standards. With a strong emphasis on professional growth and a supportive work environment, this position offers a unique opportunity to thrive in the logistics industry. If you're organized, proactive, and ready to make a difference, this is the perfect chance to advance your career in a dynamic setting.

Benefits

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth Opportunities

Employee Referral Program Bonus

Qualifications

• Strong customer service experience and effective interpersonal skills are crucial.
• Proactive with strong organizational and analytical skills.

Responsibilities

• Ensure smooth freight process flow and timely data entry into operational systems.
• Track ocean shipments and maintain good relationships with suppliers.

Skills

Customer Service Experience

Effective Interpersonal Skills

Organizational Skills

Analytical Skills

Computer Skills (Excel, Word)

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace ocean shipments through the transportation cycle
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies, and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and look for best practices to improve operational efficiency and productivity
• Ensure all customer standard operating procedures are in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to mails and requests (internal and external)

Qualifications

• Customer Service Experience
• Operations/Industry knowledge preferred but not required
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Proven analytical skills
• Good computer skills (Excel, Word).

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Salary range: $40,000-$50,000