Occupational Testing Collector

Dynacare; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in occupational health is seeking an Occupational Testing Collector in Edmonton. This full-time contract role involves conducting drug and alcohol tests, ensuring high-quality customer service, and participating in mobile testing. Candidates must possess a High School Diploma, relevant certifications, and excellent interpersonal skills. The position may require travel to local collection sites and includes an on-call component.

Qualifications

• High School Diploma required.
• Certification as a DOT Collector with BAT Certification is necessary.
• Previous experience in health-related customer service is an asset.

Responsibilities

• Conduct drug and alcohol testing in-office and participate in mobile testing.
• Maintain confidentiality, assist with administrative tasks, and handle web booking requests.
• Provide on-call services for testing and health surveillance.

Skills

Interpersonal Skills

Communication Skills

Customer Service Experience

Data Entry Proficiency

Reliability

Education

High School Diploma

Certification as a DOT Collector

Phlebotomy Certification

Current Audiometric Technician Certification

Current Spirometry Technician Certification

Tools

Basic MS Office

Cantrak

Site Scheduler

Job description

Description

Position at CannAmm

Job Summary

The role of the Occupational Testing Collector is to create value for CannAmm and its customers through superior customer service. The Occupational Testing Collector ensures clients feel secure, valued, and respected throughout all processes. This position is part of the CannAmm Operations Team, assigned within the CannAmm network, and may include medical surveillance, mobile testing, RSAP, and on-call rotation (24/7). The Occupational Testing Collector reports directly to the Collection Site Supervisor/Manager of Collection Site Services. This supervisor or manager is the first point of contact regarding operational workflow, quality, safety, customer service, and administration (e.g., timesheets, scheduling). The role involves daily interaction with team members and clients within the CannAmm network.

Location: Edmonton North, AB

Employment Type: Contract Full-Time (ends September 26, 2025)

Shift Hours: Monday to Friday, 0800 - 1600; includes on-call and shy bladder rotation (37.5 hours/week)

Internal posting expires on May 5, 2025.

Key Responsibilities

• Conduct drug and alcohol testing in-office, including sample collection, integrity testing, testing/shipping samples, and reporting to DER.
• Perform audiometric testing, vision screening, mask fit testing (using Portacount), and spirometry testing.
• May perform phlebotomy.
• Participate in mobile testing using mobile units/trucks.
• Maintain confidentiality of information and records.
• Provide rotational on-call services, including drug/alcohol testing and health surveillance services.
• Handle web booking requests promptly, coordinate occupational testing via outbound calls, and document all call information per SOPs.
• Assist with reception duties, data entry, booking appointments, tracking results, and other administrative tasks.

Knowledge, Education, and Experience

• High School Diploma.
• Willing to obtain certification as a DOT Collector with BAT Certification.
• Current audiometric and spirometry technician certificates or willingness to obtain.
• Phlebotomy certification required.
• Previous customer service experience in health-related fields is an asset.
• Travel to other local collection sites may be required.
• Ability to be on-call during evenings and weekends; reliable transportation is essential.

Skills and Abilities

Technical Skills

• Basic MS Office skills.
• Computer and data entry proficiency.
• Proficient with Cantrak and Site Scheduler.
• Organized with a valid Class 5 driver’s license, a clean driving record, and reliable transportation.

Social Process Skills

• Exceptional interpersonal skills, including conflict de-escalation.
• Excellent written and verbal communication skills.
• Ability to work effectively as part of a team.
• A pre-employment drug and alcohol test is required.