O2O Manager

CHAGEE Indonesia; Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

A food and beverage company in York Region, Markham, seeks an O2O Manager to enhance online and offline customer experiences. This full-time role involves developing strategies, overseeing delivery operations, managing a team, and utilizing data analytics to drive improvements. The ideal candidate has strong leadership skills and experience in O2O operations, particularly in a digital business environment.

Qualifications

• Strong knowledge of O2O operations and delivery management.
• Excellent analytical and problem-solving skills.
• High attention to detail and proven task management experience.

Responsibilities

• Develop and implement O2O strategy integrating online and offline experiences.
• Oversee and optimize delivery operations for customer satisfaction.
• Utilize data analytics to analyze performance metrics for improvement.

Skills

O2O operations knowledge

Analytical skills

Data analytics proficiency

Communication skills

Organizational skills

Leadership abilities

Problem-solving skills

Tools

Data analytics tools

Job description

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The O2O (Online-to-Offline) Manager will be responsible for managing all O2O business activities for Chagee Indonesia, including but not limited to food delivery operations. This role involves integrating online and offline customer experiences, optimizing delivery processes, and enhancing the overall O2O strategy. The ideal candidate will ensure seamless interactions between digital platforms and physical stores to drive customer satisfaction and business growth.

Key Responsibilities

1. O2O Strategy: Develop and implement comprehensive O2O strategies to integrate online and offline customer experiences.
2. Delivery Operations: Oversee delivery operations, ensuring efficient and timely delivery services that meet customer expectations.
3. Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of O2O operations.
4. Data Analysis: Utilize data analytics to monitor and analyze performance metrics, including traffic funnel, ads optimization, customer behavior, and operational efficiency, providing insights for continuous improvement.
5. Customer Experience: Ensure a seamless and consistent customer experience across all O2O touchpoints, addressing issues promptly and effectively.
6. Collaboration: Work closely with the User Operations Director and cross-functional teams, including IT, marketing, and store operations, to ensure alignment with overall business objectives and strategies.
7. Technology Integration: Leverage technology to improve O2O operations, including integrating digital platforms with physical store systems.
8. Market Trends: Stay updated on market trends and best practices in O2O operations and apply relevant insights to enhance Chagee Indonesia's O2O strategy.
9. Compliance: Ensure compliance with all relevant regulations and standards across O2O operations.
10. Team Management: Lead and develop a high-performing O2O operations team, fostering a culture of excellence and continuous improvement.
11. Partnerships: Demonstrate strong partnership management skills, including stakeholder engagement, negotiation, relationship building, and strategic collaboration.

Preferred Skills

• Strong knowledge of O2O operations, delivery management, and customer experience optimization.
• Excellent analytical and problem-solving skills.
• Proficiency in data analytics tools and software.
• Outstanding communication and organizational skills, especially in managing conversations and negotiations with external parties.
• High attention to detail and accuracy.
• Proven ability to manage multiple tasks and meet deadlines.
• Experience managing O2O operations in a digital business environment.
• Strong leadership abilities and team management experience.
• Experience in the Food & Beverage industry is a plus.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Product Management

Industries: Food and Beverage, Retail

Note: This job posting is active. No indication of expiration was found.