O2C Customer Success Specialist (Pharma)

Galderma; Toronto; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

On-site work

Downtown Toronto location

Job summary

Galderma is seeking a Customer Service Specialist in downtown Toronto to manage the order-to-cash cycle for a defined portfolio. You will handle inquiries, build strong client relationships, and collaborate with the sales team to ensure a premium customer journey.

The role requires 2–5 years in customer success or related fields, fluent English (French preferred), and solid experience with ERP/CRM systems. On-site work is required with a base salary of CAD 70,000–75,000 per year.

Qualifications

• 2–5 years in a customer success, customer service, or account management role.
• Fluent in English, strong oral and written communication; French preferred.
• Strong understanding of Order-to-Cash processes.
• Experience with ERP and CRM platforms (e.g., Oracle, SAP, Salesforce, Veeva).
• Ability to work in a high-energy, cross-functional environment.
• Excellent organizational skills and multitasking.
• Proactive and driven to improve processes and grow professionally.

Responsibilities

• Provide high-quality service to key customers and internal stakeholders by upholding Galderma’s commitments to the Customer Journey.
• Serve as the primary point of contact for your portfolio to address inquiries and requests.
• Ensure issues are managed in line with local compliance and internal standards with cross-functional collaboration.
• Support seamless order cycle from order receipts to invoicing and collections.
• Collaborate with sales management and the Customer Service Manager to review accounts and address insights.
• Assist with collections, credit blocks, and dispute management.
• Troubleshoot and resolve EDI errors on inbound and outbound shipments.
• Act as a subject matter expert on O2C inquiries to drive continuous improvement.

Skills

O2C processes

English fluency

French preferred

ERP systems

CRM platforms

Tools

Oracle ERP

SAP ERP

Salesforce

Veeva CRM

Job description

Galderma is seeking a Customer Service Specialist in downtown Toronto to manage the order-to-cash cycle for a defined portfolio. You will handle inquiries, build strong client relationships, and collaborate with the sales team to ensure a premium customer journey.

The role requires 2–5 years in customer success or related fields, fluent English (French preferred), and solid experience with ERP/CRM systems. On-site work is required with a base salary of CAD 70,000–75,000 per year.