Nursing office assistant

This position supports our nursing team and you will be responsible for delivering the highest level of customer service to Blossom patients. This position requires a motivated and energetic individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient-centred care in a friendly, calm, personable manner and be able to work to support Blossom’s diverse patients.

Key Areas of Involvement Include:

Administration:

1. Receive patient phone calls, voicemails, and emails, triaging to appropriate team members.
2. Coordinate orientation and treatment pre-requisites and appointments.
3. Schedule routine procedures as required, such as IUIs.
4. Loading requisitions for patient work-up.
5. Chart maintenance – ensuring completeness of required tests.
6. Assist Nursing in cycle set up and chart prep.
7. Document Management as needed to assist Administration overflow.
8. Other administrative duties based on operational needs.

Procedures:

1. Assisting with admin tasks (Engaged MD set ups, sending videos and consents, compliances, IUI booking & printing flowsheet).
2. Patient request letters.
3. Creating medication calendars, ensuring flowsheet & prescriptions are created plus knowing how to read and understand a cycle plan.
4. Sending out of town OB scan requests.
5. Obtaining patient results for same day blood work.

Skills and Abilities:

1. Ability to work accurately and efficiently in all areas of responsibility.
2. Ability to anticipate patients’, nurses’, and physicians’ needs.
3. Clear understanding of medical terminology.
4. Strong work ethic.
5. Demonstrated ability to prioritize and multi-task.
6. Exceptional communication skills.
7. Ability to remain aware of other team members and to adjust workload to assist when required.
8. Demonstrated ability to work independently and as a member of a multi-disciplinary team.
9. Proficient with computers and applicable software applications, including EMRs and MS Office.

Education, Training and Experience:

Graduation from Grade 12 and completion of Medical Office Assistant certificate program.

Details:

• Hours are Monday - Friday 9 am - 2 pm (clinic hours), there is potential the future might involve weekends for overflow. Start date: May 5-12/2025.
• Potential for mostly remote work after training is finished.
• Wage will be commensurate with experience.

Please email a cover letter and resume to our staff at moablossomfertility@gmail.com. Deadline for applications: April 23/2025.