Nurse Team Lead, Patient Support Program

McKesson; Burlington; Hybrid; CAD 82,000 - 109,000; Full time

Job summary

McKesson is seeking a Nurse Team Lead in Canada to provide clinical guidance and peer leadership to Nurse Case Managers. This role is an experienced individual-contributor position with no direct reports, working from home with occasional travel to Burlington, Ontario.

You’ll support onboarding, coordinate care, and contribute to quality improvements within a Patient Support Program. The role requires an active RN/RPN license in Ontario, 4+ years of nursing experience, and the ability to work

Qualifications

• College diploma or university degree in nursing, or equivalent experience.
• Active registration in good standing as an RN or RPN with the Ontario regulatory college.
• 4+ years of nursing experience.
• Ability to work independently, apply clinical judgment, manage priorities and adapt to changing workflows.
• Ability to work flexible shifts 8:00 a.m. to 8:00 p.m. EST.

Responsibilities

• Provide day-to-day clinical guidance, coaching, and peer support to Nurse Case Managers and other nursing colleagues.
• Assess complex patient situations and guide escalation of clinical, safety, quality or operational concerns.
• Provide nursing and case-management coverage across Canadian jurisdictions as needed.
• Onboard and integrate new nursing team members through coaching and knowledge transfer.
• Coordinate services with patients, physicians, pharmacies, service providers, clients and internal partners.
• Review patient case documentation for completeness and alignment with program standards.
• Identify workflow gaps and recommend improvements to patient experience and service quality.
• Contribute to program projects including nursing input, testing, and training support.
• Support audit readiness, quality reviews, and program meetings.

Skills

Clinical assessment

Patient support

Case management

Care coordination

Independent work

Flexible scheduling

Bilingual English/French

Education

Nursing degree or college diploma

Active RN or RPN registration (Ontario)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

About the Role

As Nurse Team Lead within a Patient Support Program, you will provide clinical guidance and peer leadership to nurses supporting patients across Canada. This is an experienced individual-contributor role with no direct reports. You will work independently as a clinical resource, help colleagues navigate complex patient needs, support onboarding, and contribute a nursing perspective to quality and process-improvement initiatives. The role does not carry a dedicated patient portfolio; however, you may provide direct nursing or case-management support when operational coverage is required.

What You’ll Do

• Provide day-to-day clinical guidance, coaching, and peer support to Nurse Case Managers and other nursing colleagues.
• Assess complex patient situations, identify when additional intervention is needed, and guide appropriate escalation of clinical, safety, quality, compliance, or operational concerns.
• Provide flexible nursing and case-management coverage across Canadian jurisdictions where appropriately licensed, including during increased volumes, absences, vacancies, or other business needs.
• Support the clinical onboarding and integration of new nursing team members through coaching, shadowing, knowledge transfer, and reinforcement of program processes.
• Collaborate with patients, physicians' offices, pharmacies, service providers, clients, and internal partners to coordinate services and resolve issues.
• Review patient case documentation for completeness, consistency, and alignment with program requirements, policies, work instructions, and service standards.
• Identify workflow gaps and recommend practical improvements that strengthen patient experience, service quality, efficiency, and operational continuity.
• Contribute to program projects and technology implementations, including nursing input, quality-assurance testing, workflow design, change adoption, and training support.
• Support audit readiness, quality reviews, continuing education, client initiatives, and program meetings.
• Communicate responsively during scheduled working hours and proactively raise issues that may affect patient care, workload, or service delivery.

Basic Requirements

• College diploma or university degree in nursing, or an equivalent combination of education and relevant experience.
• Active registration in good standing as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with the applicable Ontario regulatory college.
• 4+ years of relevant nursing experience.
• Demonstrated experience providing clinical assessment, patient support, case management, or care coordination.
• Demonstrated ability to work independently, apply clinical judgment, manage competing priorities, and adapt to changing workflows, schedules, and technology.
• Ability to work flexible shifts within the program’s operating hours of 8:00 a.m. to 8:00 p.m. EST.

Preferred Skills/Experience

• Experience in a Patient Support Program, specialty pharmaceuticals, specialty pharmacy, reimbursement support, or a related healthcare environment.
• Experience mentoring, coaching, onboarding, or training nurses without formal people‑management responsibility.
• Experience supporting quality improvement, process improvement, clinical operations, technology implementation, user acceptance testing, or change adoption.
• Bilingual communication skills in English and French.
• Candidates who support patients in Quebec must hold the applicable Quebec nursing registration.
• Ability to obtain and maintain nursing registration in additional Canadian provinces as program needs evolve.
• Strong written and verbal communication skills and the ability to build effective relationships with patients, healthcare professionals, clients, and cross‑functional teams.

Travel, Work Location & Physical Requirements

This is a hybrid/flexible role that is primarily performed from a home office when the employee is not travelling. Occasional business travel is required for conferences and client meetings, including meetings in Burlington, Ontario. Required business travel is reimbursed in accordance with company policy. Candidates must be able to perform computer‑based work and participate in virtual meetings for extended periods. Any additional physical requirements should be confirmed before posting if they are essential to the role.

Compensation

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

Our Base Pay Range for this position $81,500 - $108,600

Equal Employment Opportunity

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.