Nurse Educators.

Calian Group Ltd.; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare company is seeking Nurse Educators in British Columbia to implement and manage patient support programs. The role involves close collaboration with healthcare professionals and stakeholders to optimize patient experiences, ensuring efficient operations and adherence to healthcare regulations. Candidates must hold a valid RN license and have significant industry experience, alongside strong communication and problem-solving skills.

Benefits

Competitive salary

Great benefits plan

Qualifications

• Minimum of 5 years' experience in the pharmaceutical, biopharmaceutical, or health care industry.
• Patient Support Program Experience required.
• Bilingual in English and French is an asset.

Responsibilities

• Implement and manage Patient Support Program activities.
• Monitor and report on program metrics (KPIs).
• Provide after-hours support to patients and stakeholders.

Skills

Problem-solving

Communication

Customer service

Emotional intelligence

Education

Valid RN license in AB or BC

Experience in pharmaceutical or healthcare industry

Job description

Locations: Calgary, AB, Edmonton, AB, Vancouver, BC

Calian PSP is looking for Nurse Educators to join our team across Alberta, and British Columbia. This is a great opportunity to support a global pharmaceutical company! Calian Patient Support Programs offers competitive salaries and a great benefits plan to all employees!

Job Description:

The Nurse Educator is primarily responsible for the implementation, management and execution of our client's Patient Support Program(s). You will act as a Single Point of Contact (SPOC) for our client's patients, and you will assist in optimizing and accelerating positive patient and program outcomes, while ensuring support to cross-functional teams, such as Health Care Professionals (HCPs) or extended health team. You will be managing the daily program activities, supporting HCPs and other stakeholders in the field, while managing patient files and monitoring metrics and KPIs. You will execute on program nuances with respect to navigating, coordinating, educating, and supporting patient and HCP stakeholders in the delivery of the PSP treatments.

MAJOR ACCOUNTABILITIES:

Patient Support Program Related Accountabilities:

• Support PSP Lead in the External Service Provider (ESP) management of specific functions related to the PSP, including but not limited to pharmacies, clinics, infusion sites, and telehealth.
• Remote and field activities with specified centers to offer bilingual support to patients' access to treatment.
• Support cross-functional PSP teams in reimbursement, FA, Adherence, and retro-billing/free of charge activities.
• Ensure daily program activities are completed with due diligence and efficiency, including but not limited to data entry, reimbursement, financial assistance, document coordination, and communications to HCPs, patients, etc.
• Support patients with program enrollment, clinical screening, reimbursement, adherence support, document coordination, etc.
• Monitor and report on program metrics (KPIs) alongside PSP Lead and Brand teams; provide insights into these metrics and any possible improvements, as well as solutions to mitigate risks.
• Ensure program documentation and communications are up to date and approved by appropriate internal and external reviewers.
• Provide after-hours support to patients, clinics, and pharmacies as part of program risk management requirements.
• Be available for program emergencies from patients, clinics, and pharmacies.
• Ensure, with the support of IT, the availability and proper functioning of appropriate IT and call systems.
• Ensure business continuity of all programs.

Cross-Functional Accountabilities:

• Develop and implement program tactics and innovative solutions in collaboration with the cross-functional teams, including (but not limited to): CRM and reporting optimization, budgets/forecasting, program services enhancements.
• Responsible for overall end-user training development of the program and systems for users.
• Assist field and medical teams in efficiently managing HCP requests.
• Assist in the explanation and presentation of patient support program services and capabilities to internal and external stakeholders.

QUALIFICATIONS AND EXPERIENCE:

Competencies:

• Valid RN license in AB, or BC.
• Minimum of 5 years' experience post-diploma working in the pharmaceutical, biopharmaceutical, or health care industry.
• Patient Support Program Experience Required.
• Knowledge of the Canadian, national, and provincial health care systems and environment (monitor and adapt to the changing health care system and requirements).
• Customer service experience (ideally at a call center level).
• Team management and training experience are assets.
• Soft skills required: Strong problem-solving abilities, high emotional intelligence, ability to prioritize while multitasking, excellent oral and written communication.
• Bilingual - Written and Spoken English and French, an asset.