Nurse Educators.

Calian Group Ltd.; British Columbia; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking Nurse Educators to join their team across Canada. This role involves managing Patient Support Programs, providing bilingual support, and collaborating with healthcare professionals to enhance patient outcomes. Ideal candidates will have a valid RN license and extensive experience in the healthcare industry.

Benefits

Competitive salaries

Comprehensive benefits plan

Qualifications

• Minimum of 5 years' experience in the pharmaceutical or healthcare industry.
• Experience with Patient Support Programs.
• Knowledge of the Canadian healthcare system.

Responsibilities

• Implement and manage Patient Support Program activities.
• Support HCPs and patients with program enrollment and adherence.
• Monitor program metrics and provide insights for improvements.

Skills

Problem-solving

Communication

Customer service

Team management

Bilingual proficiency

Education

Valid RN license in Alberta or British Columbia

Job description

Locations: Alberta and British Columbia

Calian PSP is looking for Nurse Educators to join our team across Alberta, British Columbia, and Ontario. This is a great opportunity to support a global pharmaceutical company! Calian Patient Support Programs offers competitive salaries and a comprehensive benefits plan to all employees.

Job Description:

The Nurse Educator is primarily responsible for the implementation, management, and execution of our client's Patient Support Program(s). You will act as a Single Point of Contact (SPOC) for our client's patients, assisting in optimizing and accelerating positive patient and program outcomes, while supporting cross-functional teams such as Healthcare Professionals (HCPs) and extended health teams. You will manage daily program activities, support HCPs and other stakeholders in the field, manage patient files, and monitor metrics and KPIs. You will execute program nuances related to navigating, coordinating, educating, and supporting patient and HCP stakeholders in the delivery of PSP treatments.

MAJOR ACCOUNTABILITIES:

Patient Support Program Related Accountabilities:

1. Support PSP Lead in the management of External Service Providers (ESP) related to the PSP, including pharmacies, clinics, infusion sites, and telehealth.
2. Conduct remote and field activities with specified centers to offer bilingual support, ensuring patient access to treatment.
3. Support cross-functional PSP teams in reimbursement, financial assistance, adherence, and retro-billing activities.
4. Ensure daily program activities are completed efficiently, including data entry, reimbursement, document coordination, and communication with HCPs and patients.
5. Assist patients with program enrollment, clinical screening, reimbursement, adherence support, and document coordination.
6. Monitor and report on program metrics (KPIs) alongside PSP Lead and Brand teams; provide insights and propose improvements or risk mitigation strategies.
7. Maintain up-to-date and approved program documentation and communications.
8. Provide after-hours support to patients, clinics, and pharmacies as part of risk management.
9. Be available for urgent program needs from patients, clinics, and pharmacies.
10. Ensure the proper functioning of IT and call systems, with IT support.
11. Maintain business continuity of all programs.

Cross-Functional Accountabilities:

1. Develop and implement program strategies and innovative solutions in collaboration with cross-functional teams, including CRM and reporting enhancements, budgeting, and service improvements.
2. Develop end-user training for programs and systems.
3. Assist field and medical teams in managing HCP requests efficiently.
4. Assist in explaining and presenting patient support program services to internal and external stakeholders.

QUALIFICATIONS AND EXPERIENCE:

Competencies

• Valid RN license in Alberta or British Columbia.
• Minimum of 5 years' experience in the pharmaceutical, biopharmaceutical, or healthcare industry.
• Experience with Patient Support Programs.
• Knowledge of the Canadian healthcare system at the national and provincial levels.
• Customer service experience, ideally at a call center.
• Team management and training experience is an asset.
• Strong problem-solving skills, high emotional intelligence, ability to prioritize multitasking, and excellent communication skills.
• Bilingual proficiency in English and French, both written and spoken.