Nurse Consultant (Bilingual - Hybrid)

Workplace Safety and Insurance Board (WSIB); Ottawa; Hybrid; CAD 97,000 - 115,000; Full time

Job summary

A provincial workplace safety organization seeks a Bilingual Nurse Consultant to assess medical reports and support recovery plans for injured workers. You will collaborate with case managers and healthcare providers to facilitate timely recovery and return-to-work strategies. The ideal candidate has an undergraduate degree in Nursing, fluency in both English and French, and three years of clinical experience. This hybrid role offers competitive salary and benefits, promoting work-life balance.

Benefits

Competitive salary

Comprehensive benefits package

Defined benefit pension plan

Qualifications

• Fluency in both English and French is required.
• Three years of clinical experience in primary health care or occupational health.
• Registered Nurse in good standing with the College of Nurses of Ontario.

Responsibilities

• Assess medical reports and develop recovery plans.
• Collaborate with case managers and healthcare providers.
• Resolve healthcare entitlement objections and manage reconsideration requests.

Skills

Bilingual (English and French)

Clinical judgment

Communication skills

Interpersonal skills

Education

Undergraduate degree in Nursing

Job description

Join to apply for the Nurse Consultant - Personne Infirmière Consultante (Bilingual, Hybrid) role at Workplace Safety and Insurance Board (WSIB).

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field, and from home. You have some flexibility in where and how work gets done to help you balance your personal life and career goals.

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage, and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

• Explore many career paths and follow your passion
• Continuously learn and grow professionally
• Be recognized for the great work you do
• Participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

This is a bilingual recruitment, requiring fluency in both French and English.

Salary Grade : 213 From : $97,184.05 To : $114,334.38

Job Summary

Nurse Consultants (NCs) play an important role in the case management team by assessing and reviewing medical reports to identify and mitigate risk factors that impact recovery and return to work (RTW).

Application of nursing knowledge, skill, and judgment when providing clinical advice, opinion, and guidance. Supporting the development of recovery plans for an Injured Person (IP) and/or interpret medical/clinical findings as needed to ensure case progression towards achieving the best possible return to work, recovery, and/or quality of life outcomes throughout the case life cycle.

NCs interact, develop, and maintain collaborative working relationships with case managers, return-to-work specialists, workers, worker families, healthcare providers, and other WSIB staff to recognize and respond to complex needs, make, and communicate timely, quality evidence-based/informed healthcare entitlement decisions.

As interventionists, identify and mitigate obstacles to return to work and/or recovery, resolving what is clearly of a medical/clinical nature and addressing non-medical issues appropriately, to prevent cases from becoming chronic. NCs work collaboratively with case owners and Adjudicators to identify individual case characteristics. The scope and duration of the NC intervention are based on these joint discussions. The individual case characteristics and nature of the obstacles will determine the scope and duration of NC involvement.

Major Duties & Responsibilities

• Render entitlement / compatibility decisions related to healthcare and dental treatment based on legislation, policy, best practices, and clinical judgment and communicate them, verbally and in writing.
• Attempt to resolve objections to healthcare entitlement decisions made, manage reconsideration requests, and if unable to resolve the objection, arrange for access and process the objection. Implement healthcare components of appeal decisions within required timeframes.
• Conduct assessment and/or file reviews to support the functional recovery case plan, by facilitating and guiding appropriate recovery actions, including treatment/assessment until resolution of recovery obstacles. Intervene when needed with healthcare providers to resolve concerns and promote integration of the worker’s treatment and recovery into the RTW process by:
• Conduct medication reviews to identify, address, and communicate potential issues that may affect RTW, and/or the health and quality of life of a worker;
• Facilitate access to care and clinic referrals; provide information and support to healthcare providers.
• In specific cases, collaborate with the case owner, Return to Work Specialist, Manager, workplace parties, and healthcare providers on case plan activities and timelines by:
• Identifying cases at risk of prolonged recovery by assessing and developing a plan to address recovery obstacles;
• Performing appropriate assessments (e.g., NCA, triage, focused, intake, discharge) to assist in mitigation strategies; identifying relevant flags and barriers such as clinical, psycho-social, and chronic pain issues likely to delay RTW and/or recovery;
• Identifying and undertaking interventions and mitigation strategies to overcome recovery obstacles and assist in achieving optimal recovery and quality of life outcomes (note: individual case characteristics and obstacles determine intervention scope and duration);
• Educate and influence workers and external providers/partners regarding RTW best practices, healthcare guidelines, policies, and processes, including recommended treatments and the value of RTW in the healing process to support case goals by:
• Informing workers and employers of their rights and responsibilities under relevant healthcare provisions;
• Providing education to prevent further recurrences or injuries in cases of multiple injuries or recurrences.

Assess medical/clinical documentation for completeness, correctness, and timeliness, and take appropriate actions with providers, such as reducing late billing payments. This may include referrals or collaboration with Health Services and/or Regulatory Services Division.

Act as a clinical resource to internal staff by providing advice, opinions, and guidance on healthcare-related questions and interpretation of medical/clinical findings related to treatment, recovery, and RTW.

Provide immediate, short-term crisis intervention services for workers and/or their families at risk of self-harm or harm to others.

Remain current in clinical education by participating in sessions, forums, or programs regarding new guidelines, evidence-based practices, and trends affecting recovery and RTW, and provide feedback.

Perform other related duties as required or assigned, including participation in business, team, or project activities.

Education

Job Requirements :

• University completion at undergraduate level with a specialty focus in Nursing or, prior to 2005, a diploma or bachelor's degree in Nursing recognized by the College of Nurses of Ontario. A certificate of registration as a Registered Nurse in good standing with the College of Nurses of Ontario in the General Class.

Experience

• Three years of clinical experience in primary health care, occupational health, adult acute, or community care.

Our commitment to equity, diversity and inclusion

We respect and value diversity. We strive to create an environment where employees can be themselves and where differences are celebrated.

We invite all interested individuals to apply. If you require accommodations, contact [e-mail]. If invited to an interview or assessment, advise of your accommodation needs at that time.

Visit our EDI Vision to learn more about WSIB’s actions to promote equity, diversity, and inclusion.

Disclosing conflicts of interest

Employees must act ethically and disclose any circumstances that could result in a conflict of interest, such as political activity, outside employment, or personal relationships. For questions, contact [e-mail].

Privacy information

We collect personal info under the authority of the Workplace Safety and Insurance Act, 1997, to assess qualifications and recruitment. For concerns, contact [e-mail]. Candidates must undergo a criminal record check pre-employment.

To apply, submit your application by the closing date.

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