Nurse case manager

Affinity Health; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established healthcare provider seeks a dedicated Nurse Case Manager to join their dynamic team. This role offers the chance to make a meaningful impact on patients' lives by providing holistic support and fostering strong relationships with clients and healthcare teams. The ideal candidate will thrive in a fast-paced environment, utilizing their expertise to empower patients in managing their health. Join a passionate team that values innovation and collaboration, and be part of a mission to deliver exceptional care while promoting wellness in the community. This opportunity is perfect for those who are committed to making a positive difference in healthcare.

Qualifications

• Registered Nurse in good standing with the College of Nurses.
• 2+ years experience with home care patients is a strong asset.

Responsibilities

• Develop relationships with patients and healthcare teams.
• Assist patients in identifying needs and establishing goals.

Skills

Patient-Centric Approach

Communication Skills

Cultural Competency

Time Management

Decision Making

Education

Registered Nurse License

Tools

Excel

Word

Outlook

Alayacare

Job description

5 days ago Be among the first 25 applicants

This range is provided by Affinity Health . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$29.00/hr - CA$33.00/hr

Direct message the job poster from Affinity Health

Talent acquisition lead and Human Resource business partner

WHO WE ARE

Affinity Health is a healthcare provider that puts people first. We believe that healthcare should be about more than just treating symptoms; it should be about building relationships, promoting wellness, and empowering individuals to take control of their own health. We are committed to delivering exceptional care to our clients, and we value a supportive and collaborative work environment for our employees.

At Affinity Health Canada, we believe that everyone deserves access to high-quality healthcare services. That's why we're committed to providing our clients with personalized care that meets their unique needs. We're a growing company with a fun and innovative culture, and we're looking for talented individuals to help us continue our mission.

OUR MISSION

Inspiring confidence in those we serve through empathy and dignity.

OUR VISION

To serve as a vehicle for positive change in the delivery of personal care services that ensure that all our clients receive care that respects their rights and wishes, maintains their level of independence, and maximizes their quality of life.

WHY JOIN OUR TEAM

At its core, healthcare is about helping people. It's about using our skills, knowledge, and compassion to make a positive impact on the lives of others. Do you want to work in an environment that values both your professional skills and your personal wellbeing?

We are seeking a skilled and dedicated professional to join our team and help us provide exceptional care to our clients. In this role, you'll have the opportunity to use your expertise to improve the health and wellbeing of those around you, and to make a meaningful contribution to your community.

We’re a driven, fast-paced and highly engaged team, who focuses on identifying new and creative ways to serve our clients and contribute to changing the private health services delivery marketplace. We are as passionate about our team as we are about improving the lives of our clients, and we’re looking for people who get excited about thinking and delivering differently.

If you're someone who is dynamic, thrives in a fast-paced and rewarding environment, values working with a supportive and collaborative team, shares our values and is committed to delivering exceptional care to clients, we have an exciting opportunity for you!

Keep reading to learn more about this position and why Affinity Health is the perfect place for you to grow your career.

ABOUT THIS ROLE

The Nurse Case Manager (NCM) will be the primary point of contact offering clinical support to the client and front-line staff. The NCM will provide holistic support to patients to help them manage their medication and their disease, considering their individual needs and motivations. The NCM is skilled at uncovering when to provide the right information, in the right amount, at the right time. The NCM embraces the concept of shared decision-making with the patient and acknowledges and leverages patient’s past experiences and strengths. The NCM will provide support that is complementary to the support provided by the patient’s healthcare team. The NCM will also act as a resource and liaison to the patient’s healthcare team.

A DAY IN THE LIFE

• Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
• Complete outbound and inbound calls to patients, HCPs, and other key players to support patients through their treatment journey.
• Oversee the scheduling of new and ongoing clients.
• Assist patients in identifying their needs and establishing motivating goals on their way to finding a healthful new normal as they integrate their new treatment into their day-to-day life.
• Assumes a strengths-based approach in coaching the patient to a higher level of self-efficacy, including greater adherence and persistence on treatment.
• Relay information back to the patient’s healthcare team as agreed upon with the healthcare team and respecting patient confidentiality.
• Uncover and proactively share gaps and opportunities for improvements in patient care.
• To be a proactive catalyst for the continuous improvement of the experience offered to patients and their caregivers
• Diligent record-keeping to ensure continuous care and experience.
• Act as a key resource liaison for program stakeholders, which include physicians, nurses, patients, the client, drug access navigators and clinics.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Affinity Health Policies and Procedures.
• Report and document Adverse events.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality
• Management System as well as specific performance indicators for the project.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.
• Ability to travel as required.
• Complete other tasks as requested.

WHAT YOU BRING TO THE TEAM

• Registered and in good standing with the College of Nurses
• 2+ years of experience working with home care patients is considered a strong asset
• Ability to assess patient needs utilizing evidence-based assessment tools
• Demonstrate sensitivity and commitment to utilizing a patient centric approach; is adept at responding to the patient’s emotional, educational, and health literacy needs,
• Demonstrates cultural competency.
• Is comfortable with a more collaborative partnership with a patient, rather than a directive approach
• Must have a proven track record with excellent customer services skills internally as well as externally
• Experience working with Patient Support Programs
• Excellent verbal and written communication skills and interpersonal skills- English & French considered an asset
• Understanding of provincial and private coverage criteria and how to navigate the Canadian drug coverage landscape
• Strong Computer and Technical skills: Excel, Word, Outlook, tablets, web-portals/internet use – knowledge of Alayacare preferred
• Making decisions using sound judgment, and meeting deadlines.
• Proven ability to work in a team environment
• Strong sense of organization and attention to detail
• Self-regulation of time management and the ability to multi-task and adhere to deadlines
• Familiarity or practice with Motivational Interviewing techniques, or any other kind of patient counselling and emotional support

To learn more about our organization, please visit https://affinityhealth.ca/

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care, Health and Human Services, and Public Health

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