Nurse 3 - Team Leader - Health Links - Info Sante

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 43,000 - 54,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to join their Primary Health Care Team. This role involves leading contact centre nurses, ensuring service excellence, and fostering collaboration within an interdisciplinary team. The ideal candidate will possess strong communication skills and a positive attitude, thriving in a fast-paced environment. With a focus on coaching and problem-solving, this position offers the opportunity to make a significant impact in health care delivery. If you are passionate about providing exceptional service and have the required experience, this role is perfect for you.

Qualifications

• Minimum 3 years experience in contact centre telephone triage.
• Clinical experience in Emergency Department or Community Health is an asset.

Responsibilities

• Lead contact centre nurses and solve problems proactively.
• Ensure service excellence within the Primary Health Care Team.

Skills

Contact Centre Triage

Coaching Skills

Computer Proficiency

Collaboration Skills

Communication Skills

Understanding of Contact Centre Operations

Fluency in English

Fluency in French

Education

Baccalaureate of Nursing

CPR Training

Tools

Multiple Software Applications

Job description

Requisition Details

Requisition ID: 380517

Position Number: 20057204

Posting End Date: May 12, 2025

City: Winnipeg

Employer: Misericordia Health Centre

Site: Misericordia Health Centre

Department / Unit: Health Links

Job Stream: Clinical

Union: MNU

Anticipated Start and End Dates: 05/12/2025 - Indefinite

Reason for Term: Other Leave

FTE: 0.70

Anticipated Shift: Days; Evenings; Weekends

Work Arrangement: In Person

Daily Hours: 7.75

Annual Base Hours: 2015

Salary: $43.321 - $53.283 (depending on experience and qualifications)

Position Overview

The Team Leader is a member of the Primary Health Care Team committed to service excellence. Reporting to the Health Links-Info Santé Manager, the role involves direct interaction with contact centre nurses, leading by example, and proactively solving problems.

Experience and Education

• Minimum 3 years recent experience in contact centre telephone triage; equivalent skills may be considered.
• Clinical experience in Emergency Department or Community Health is an asset.
• Experience with multiple software applications preferred.
• Experience in education & coaching is an asset.

• Baccalaureate of Nursing preferred; experience and other advanced education may be considered.
• CPR training in accordance with employer policy.

Certifications and Skills

• Current registration with CRNM required.
• Active participation in professional associations preferred.
• Computer proficiency required.
• Fluency in English preferred; French and other languages are assets.
• Ability to work effectively within an interdisciplinary team, demonstrating collaboration and communication skills.
• Understanding of contact centre operations.
• Confident, positive attitude, adaptable, reliable, with coaching skills.

Physical Requirements

• Ability to handle high-stress, fast-paced environment with a large volume of calls and administrative responsibilities.

This term position may end earlier as per the collective agreement. A current satisfactory Criminal Records Check, Child Abuse Registry Check, and Adult Abuse Registry Check are required. The successful candidate will be responsible for any service charges incurred. Checks are valid if obtained within six months prior to employment start.

Employees cannot hold multiple positions across the WRHA legal entity that total more than 1.0 EFT. The WRHA includes various hospitals and programs listed.

Interviewed candidates may participate in a skills assessment. Applications after the deadline will not be considered. Accommodations are available upon request during the assessment and selection process.