Nurse 2 - Health Links - Info Sante

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 41,000 - 52,000; Full time

Job summary

Join a leading health care service as a health care professional in Winnipeg, providing critical support through a 24/7 phone service. This position requires a nursing degree, experience in emergency or community health, and strong communication skills. You'll be instrumental in assessing health needs and guiding callers to appropriate resources, all while supporting a commitment to equitable healthcare.

Benefits

Training and professional development opportunities

Supportive work environment

Health and wellness programs

Qualifications

• 3-5 years in Emergency Department or Community Health.
• Experience with phone line, crisis intervention preferred.

Responsibilities

• Answers calls for a 24/7 telephone health information service.
• Provides professional assessment of callers' needs.
• Documents data and caller encounters on electronic health records.

Skills

Fluency in English

Excellent communication

Advanced triage skills

Demonstrated basic keyboard skills

Education

Graduate of an approved Registered Nursing educational program

BLS training (recommended)

Job description

Requisition ID: 382359

Position Number: 20056885

Posting End Date: June 9, 2025

City: Winnipeg

Employer: Misericordia Health Centre

Site: Misericordia Health Centre

Department / Unit: Health Links

Job Stream: Clinical

Union: MNU

Anticipated Start Date - End Date: 06/30/2025 - Indefinite

Reason for Term: Other Leave

FTE: 0.70

Anticipated Shift: Days;Nights;Weekends

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $41.733, $43.191, $44.652, $46.173, $47.665, $49.208, $50.191, $51.196

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Answers calls for a 24 hour/day, 7 day/week telephone health information and referral assistance service.

• Provides professional assessment of caller's need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up.
• Uses education, experience, approved written protocols/criteria and the nursing process to provide service.
• Documents demographic data and caller encounter on the electronic health record.
• Understands and practices principles of client empowerment and health promotion.
  
  

Experience

• A minimum of three (3) to five (5) years in an Emergency Department or Community Health required.
• A combination of areas including Medical/Surgical, Mental Health and Maternal/Child Health considered.
• Experience with phone line, crisis intervention and Windows or Outlook preferred.
  
  

Education (Degree/Diploma/Certificate)

• Graduate of an approved Registered Nursing educational program.
• It is recommended that, at minimum, staff possess the BLS training.
  
  

Certification/Licensure/Registration

• Responsible for maintaining and providing proof of registration with the College of Registered Nurses of Manitoba (CRNM).
• It is recommended that, at minimum, staff possess the BLS training.
  
  

Qualifications And Skills

• Fluency in English required, in French desired and other languages an asset.
• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Demonstrated advanced triage or assessment skills.
• Demonstrated basic keyboard skills required.
• Excellent communication and advanced triage or assessment skills required.
• Ability to quickly establish good rapport with callers, while accepting limitations, setting and maintaining boundaries needed.
• Must display a non-judgmental, caring and supportive attitude and understand the reality of being an ambassador for the WRHA, Misericordia Health Centre, Health Links-Info Santé and the nursing profession.
• Assumes responsibility for professional growth and development. Receives on the job orientation.
• Has a strong desire to learn and try new things.
  
  

Physical Requirements

• Physical health to meet the requirements of the position.
  
  

This term position may end earlier as outlined in your collective agreement.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.