Nurse 2 - Health Links - Info Sante

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a diverse healthcare team in Winnipeg as a telephone health information assistant, providing essential referral services. This full-time position requires nursing qualifications and offers the opportunity to support community health while utilizing advanced triage skills. Ideal candidates should possess excellent communication and interpersonal skills.

Qualifications

• 3-5 years in Emergency Department or Community Health required.
• Experience with phone line and crisis intervention preferred.

Responsibilities

• Provide health information and referrals through a 24/7 service.
• Assess caller needs and document encounters in health record.

Skills

Fluency in English

Triage skills

Communication

Keyboard skills

Client empowerment

Education

Graduate of an approved Registered Nursing educational program

BLS training

Job description

Select how often (in days) to receive an alert:

Already a Manitoba health-care employee?

If you are a current Manitoba health-care employee looking for new opportunities, please click on the button below.

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Answers calls for a 24 hour/day, 7 day/week telephone health information and referral assistance service.

• Provides professional assessment of caller's need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up.
• Uses education, experience, approved written protocols/criteria and the nursing process to provide service.
• Documents demographic data and caller encounter on the electronic health record.
• Understands and practices principles of client empowerment and health promotion.

Experience

• A minimum of three (3) to five (5) years in an Emergency Department or Community Health required.
• A combination of areas including Medical/Surgical, Mental Health and Maternal/Child Health considered.
• Experience with phone line, crisis intervention and Windows or Outlook preferred.

Education (Degree/Diploma/Certificate)

• Graduate of an approved Registered Nursing educational program.
• It is recommended that, at minimum, staff possess the BLS training.

Certification/Licensure/Registration

• Responsible for maintaining and providing proof of registration with the College of Registered Nurses of Manitoba (CRNM).
• It is recommended that, at minimum, staff possess the BLS training.

Qualifications and Skills

• Fluency in English required, in French desired and other languages an asset.
• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Demonstrated advanced triage or assessment skills.
• Demonstrated basic keyboard skills required.
• Excellent communication and advanced triage or assessment skills required.
• Ability to quickly establish good rapport with callers, while accepting limitations, setting and maintaining boundaries needed.
• Must display a non-judgmental, caring and supportive attitude and understand the reality of being an ambassador for the WRHA, Misericordia Health Centre, Health Links-Info Santé and the nursing profession.
• Assumes responsibility for professional growth and development. Receives on the job orientation.
• Has a strong desire to learn and try new things.

Physical Requirements

• Physical health to meet the requirements of the position.

If there are no applicants meeting the posted qualifications, the Employer MAY CONSIDER an applicant who does not meet the posted qualifications

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

Wewelcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.