Nurse 2 - Health Links - Info Sante

Winnipeg Regional Health Authority (WRHA); Canada; On-site; CAD 41,000 - 52,000; Full time

Job summary

A regional healthcare provider in Winnipeg is looking for a qualified nurse to provide 24/7 telephone health information and referral services. Candidates must have 3-5 years of experience in emergency or community health settings, with strong communication and triage skills essential for this position. BLS training is recommended. We offer a supportive work environment with opportunities for professional development.

Qualifications

• Minimum of three to five years in an Emergency Department or Community Health.
• Experience with phone line and crisis intervention preferred.

Responsibilities

• Provide assessment of caller's needs and health information.
• Document encounters on the electronic health record.
• Assist with decision-making regarding urgency of care.

Skills

Fluency in English

Advanced triage skills

Basic keyboard skills

Excellent communication

Ability to establish rapport

Education

Graduate of an approved Registered Nursing program

BLS training

Job description

Requisition ID: 385536

Position Number: 20056734

Posting End Date: August 1, 2025

City: Winnipeg

Employer: Misericordia Health Centre

Department / Unit: Health Links

Job Stream: Clinical

Union: MNU

Anticipated Start Date: To Be Determined

FTE: 0.80

Anticipated Shift: Days;Evenings;Weekends

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $41.733, $43.191, $44.652, $46.173, $47.665, $49.208, $50.191, $51.196

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Answers calls for a 24 hour/day, 7 day/week telephone health information and referral assistance service.

• Provides professional assessment of caller's need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up.
• Uses education, experience, approved written protocols/criteria and the nursing process to provide service.
• Documents demographic data and caller encounter on the electronic health record.
• Understands and practices principles of client empowerment and health promotion.
  
  

Experience

• A minimum of three (3) to five (5) years in an Emergency Department or Community Health required.
• A combination of areas including Medical/Surgical, Mental Health and Maternal/Child Health considered.
• Experience with phone line, crisis intervention and Windows or Outlook preferred.
  
  

Education (Degree/Diploma/Certificate)

• Graduate of an approved Registered Nursing educational program.
• It is recommended that, at minimum, staff possess the BLS training.
  
  

Certification/Licensure/Registration

• Responsible for maintaining and providing proof of registration with the College of Registered Nurses of Manitoba (CRNM).
• It is recommended that, at minimum, staff possess the BLS training.
  
  

Qualifications And Skills

• Fluency in English required, in French desired and other languages an asset.
• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Demonstrated advanced triage or assessment skills.
• Demonstrated basic keyboard skills required.
• Excellent communication and advanced triage or assessment skills required.
• Ability to quickly establish good rapport with callers, while accepting limitations, setting and maintaining boundaries needed.
• Must display a non-judgmental, caring and supportive attitude and understand the reality of being an ambassador for the WRHA, Misericordia Health Centre, Health Links-Info Santé and the nursing profession.
• Assumes responsibility for professional growth and development. Receives on the job orientation.
• Has a strong desire to learn and try new things.
  
  

Physical Requirements

• Physical health to meet the requirements of the position.
  
  

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.