Northstar OTP Concierge / Security Guard - Vancouver WA

The Cowlitz Indian Tribe; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community health organization in Vancouver is seeking a Concierge to ensure the safety and professionalism of patients and visitors. The ideal candidate will have strong customer service skills and may be bilingual in English and Spanish. Responsibilities include patrolling the facility, assisting patients, and maintaining a calm environment. Previous security experience is preferred. This position starts at 5:30 am and requires a valid driver's license.

Qualifications

• High School Diploma (bachelor's degree preferred).
• Security experience preferred (private and public sector is a plus).
• Must be able and willing to work with minimal supervision.
• Professionalism in appearance, work ethic, and positive attitude.
• Valid driver's license is required.

Responsibilities

• Patrol the property and enforce clinic policy.
• Maintain a safe and professional environment for patients and staff.
• Complete incident reports and document incidents as required.
• Assist with patient check-in and front office coverage.

Skills

Customer service

Professionalism

Crisis management

Bilingual (English & Spanish)

Education

High School Diploma

Bachelor's degree preferred

Tools

Basic computer skills

Job description

The Cowlitz Indian Tribe Career Opportunities

Careers at The Cowlitz Indian Tribe

Current job opportunities are posted here as they become available.

Position Summary

The safety of our patients and our community is our top priority. As a Concierge at the clinic, your role will be essential to this mission. On a daily basis, the Concierge will be the first person to interact with patients, visitors, and neighboring businesses. The Concierge position requires a strong skillset including excellent customer service, professionalism, and maintaining a calm but directive presence in dealing with potential crisis situations or when diffusing escalated patients. The Concierge will maintain a visible presence and regularly patrol the exterior of the building and property as well as the patient lobby and interior areas.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Patrol the property, enforce clinic policy and regulations.
• Ensure that the patients, staff, and visitors are provided with a safe and professional working environment.
• Maintain visibility and observe and report possible unusual activity.
• Assist with and immediately report any maintenance and safety conditions that might endanger patients, staff, or public safety, including fires, evacuations, hazardous situations, or other visitor-related events; provide back-up to patients and staff as needed.
• Maintain all daily assigned equipment in functional and presentable condition.
• Respond to requests for assistance by program staff and various patient requests.
• Complete any required documentation including any facility or other Incident Reports and submit to the Clinic Director.
• Report any security-related accidents/incidents and complaints; complete report and follow up with management as needed.
• Responsible for ensuring that all employees, suppliers, and visitors on clinic property have proper company-issued identification.
• Responsibilities include crowd control and assisting Police Department, Fire Department, EMS, or other officials as requested.
• Assist with patient check in and front office coverage as needed.
• Perform other related duties as required.

Minimum Qualifications

• High School Diploma (bachelor's degree preferred).
• Security experience preferred (having both private and public sector is a plus).
• Language: English & Spanish (Spanish is not required but is highly desired.).
• Must be able and willing to work with minimal supervision.
• Basic computer skills.
• Professionalism in appearance, work ethic, and positive attitude.
• Valid driver's license.
• Ability to work the hours and days required by position, including daily 5:30 am start times.
• Ability to provide health and TB clearance.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

• Reference checks, education and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks.

Physical Demands

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; and talk or hear. The employee occasionally is required to stand; walk; and reach with hands and arms. The employee is occasionally required to lift up to 20 pounds. Specific vision abilities required by this job include close vision and clarity of vision at long distance.

Work is performed in a clinic/office environment. Employee may be exposed to unpleasant odors, bodily fluids, and infectious disease and frequent exposure to dust, fumes, airborne particles and/or allergens. Situations occur where PPE (personal protective equipment) is needed. Work may involve working with hostile, violent or offensive individuals. Overnight travel, weekend, and/or evening work is occasionally required. Tight time constraints and multiple demands are common.