North American Delivery - Director

Axsium Group; Toronto; Remote; CAD 200,000 - 250,000; Full time

Job summary

A strategic consulting firm is seeking a North American Delivery Director based in Toronto. The role involves leading client engagements, ensuring delivery quality and profitability, and mentoring project teams. Ideal for candidates with over 10 years in consulting, strong leadership, and excellent communication skills. This full-time position offers a competitive salary in a fast-paced consulting environment.

Qualifications

• 10+ years of client-facing consulting experience in workforce management or similar.
• Proven track record in managing large-scale projects.
• Strong leadership, excellent communication and negotiation skills.

Responsibilities

• Lead delivery of multiple client engagements on time and budget.
• Mentor project teams and manage client relationships.
• Drive business development initiatives in existing accounts.

Skills

Client leadership

Project management

Team management

Communication skills

Business development

Tools

UKG Pro WFM

Infor WFM

Job description

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North American Delivery Director

The North American Delivery Director is accountable for the success of a portfolio of client engagements, ensuring high-quality delivery, profitability, and long-term client satisfaction. This individual will lead cross-functional teams, mentor project teams, and partner with Sales to drive growth across both new and existing accounts.

This role is ideal for someone who thrives in a high-growth, fast-paced consulting environment and brings a blend of leadership, delivery discipline, and strategic thinking.

This position is remote and can be based in either the United States or Canada.

Duties and Responsibilities

Client and Engagement Leadership

• Lead the delivery of multiple, concurrent client engagements, ensuring they are completed on time, within scope, and on budget.
• Serve as a senior point of contact for assigned clients, fostering long-term relationships and ensuring satisfaction with services delivered.
• Manage and mentor the assigned consulting teams including project managers and consultants, addressing performance management and development opportunities.
• Enforce delivery standards, methodologies, and best practices to drive consistency and quality across engagements.
• Oversee project financials including forecasting, budgeting, and profitability tracking.
• Identify delivery risks and implement mitigation strategies to ensure successful outcomes.

Delivery Leadership

Work closely with other Delivery leaders as well as Sales and Executive teams to align delivery with business goals and client expectations.

Drive initiatives to improve delivery efficiency, client satisfaction, and team performance.

Assist in recruiting by interviewing candidates and providing hiring recommendations.

Business Development and Sales Support

Partner with our Sales Directors to identify and pursue opportunities to expand services within existing accounts.

Participate in sales pursuits with new clients.

Contribute to account planning and strategy sessions to align delivery capabilities with client growth objectives.

Support the development of proposals, statements of work (SOWs), and pricing strategies for new and existing clients.

Participate in client presentations, solutioning workshops, and contract negotiations as a delivery subject matter expert.

Provide insights from delivery experience to inform go-to-market strategies and service offerings.

Qualifications

10+ years of client-facing consulting experience, preferably in the workforce management (WFM), human capital management (HCM) or similar industry.

Proven track record of managing large-scale, complex projects or programs.

Strong leadership and team management skills.

Excellent communication, negotiation, and interpersonal skills.

Experience in a small, high-growth and fast-paced consulting environment.

Ability to travel as needed.

Knowledge of UKG Pro WFM or Infor WFM is a plus.

Experience with financial oversight and P&L responsibility is a plus.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Consulting

Industries

Strategic Management Services

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