Nordic Spa Concierge

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Pomeroy Lodging
Kananaskis Village
CAD 35,000 - 55,000
Be among the first applicants.
3 days ago
Job description

This job is not active and is no longer accepting applications.

Kananaskis Nordic Spa [KNS]
Kananaskis Village, Alberta Locations: Kananaskis Village, Calgary, Canmore, Cochrane

Last Day to Apply: April 18, 2025
Employment Type: Full Time - Hourly

Simple. Inclusive. Natural. Social

We are hiring for the role of Spa Concierge.

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined.

Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards while delivering against key financial goals. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Qualifications:

  • We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
  • When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
  • Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products, and offerings.
  • Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
  • Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
  • Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, and phone calls.
  • Cleaning, restocking, and tidying reception, retail, and relaxation spaces throughout your shift supports making quality first impressions.
  • Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
  • Understands spaces that are clean, organized, and in good repair support the value that experiences should be as easy as water through fingers.
  • Completing work processes and checklists seamlessly supports the Spa value that we respect our guest’s inherent desire to be at peace.
  • Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
  • Contributes to a collaborative workplace, supporting the Spa value of community, common goals, and acceptance.

Education & Experience:

  • Previous Spa, Hospitality, Guest Service, or Retail experience.
  • Excellent verbal communication skills are essential.
  • Good with numbers, balancing daily sales, and data collection.
  • Comfortable with technology and open to new learning.
  • Passion for Guest Service and Health and Wellness.
  • Previous reservation software and POS experience preferred.

Working Conditions:

Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues, and leading a culture of service excellence.

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