NORAM Customer Care Leader

Veolia | Water Tech; Oakville; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending & Health Saving Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Job summary

A global leader in environmental solutions is seeking a North American Customer Fulfillment Leader in Oakville, Ontario. The role involves leading a team of 50 to enhance customer service and drive operational excellence while managing significant revenue. The ideal candidate has over 5 years of experience and exceptional relationship skills, committed to sustainability. Competitive benefits included.

Qualifications

• Minimum of 5 years experience leading customer service/fulfillment teams.
• Exceptional relationship-building and communication skills.
• Commitment to environmental sustainability.

Responsibilities

• Transform customer fulfillment into a world-class operation.
• Develop innovative solutions that enhance customer experience.
• Lead strategic initiatives that drive operational excellence.

Skills

Emotional intelligence

Communication skills

Change management

Process improvement

Emotional intelligence

Education

Bachelor’s degree or equivalent

Tools

SAP

SFDC

Esker

Job description

Join us as the North American Customer Fulfillment Leader and make a lasting impact in Veolia! We're seeking a dynamic leader to shape the future of customer experience while contributing to a more sustainable world.

As our North American Customer Care Leader, you'll inspire and lead a talented team of 50 professionals, including Team Leads, Supervisors, Escalation Specialists, and Fulfillment Specialists, dedicated to delivering exceptional customer service. This high‑visibility role offers tremendous growth potential and the chance to manage over $40MM in monthly revenue while building strategic partnerships across the organization. You'll be instrumental in coordinating fulfillment across logistics, plants, and suppliers, while implementing process improvements that enhance our global operations.

Your mission will be to transform our customer fulfillment function into a world‑class operation by:

• Fostering excellent relationships with regional business partners and stakeholders
• Developing innovative solutions that enhance customer experience
• Building and maintaining the team’s reputation as a trusted business partner
• Leading strategic initiatives that drive operational excellence
• Creating a culture of continuous improvement and employee development
• Championing process enhancement projects with global impact
• Establishing best practices in customer service delivery

You’ll be the driving force behind:

• Customer Master Data Management
• Customer contract management
• Regional and global projects

Qualifications

• Bachelor’s degree or equivalent
• Minimum of 5 years experience leading customer service/fulfillment teams
• Demonstrated high emotional intelligence and exceptional relationship‑building and communication skills
• Ability to act as a change agent
• Experience with SAP, SFDC, Esker
• Commitment to environmental sustainability
• Ability to travel approximately 10%

Additional information

• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.