NOC Tech 1

Uniti; Sherbrooke; On-site; CAD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking an entry-level candidate to join its NOC team. This role emphasizes customer service and basic technical troubleshooting, making it ideal for individuals eager to start their careers in technology. Responsibilities include creating trouble tickets, dispatching requests, and conducting basic diagnostics on network circuits. The position offers a dynamic environment where you can develop your skills while contributing to a team that values customer satisfaction. If you're ready to embrace a challenging yet rewarding opportunity, this is the perfect place to launch your career.

Qualifications

• Entry-level position with focus on customer service and basic troubleshooting.
• No formal education required, but logical thinking is essential.

Responsibilities

• Create trouble tickets and dispatch requests.
• Perform basic diagnostics for Ethernet and Internet circuits.

Skills

Customer service

Basic technical troubleshooting

Logical thought process

Education

Entry-level position

Degrees and certifications encouraged

Job description

Entry level position into the NOC. Customer service focused with basic technical troubleshooting abilities.

Essential Duties & Responsibilities:

• Trouble ticket creation.


• Dispatch creation.


• Basic diagnostics and troubleshooting for Ethernet, Internet, and SONET/ TDM circuits. Triage essentially.


• Network monitoring.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Entry-level position.


• No educational requirement but degrees and certifications encouraged.


• Logical thought process.


• Customer-centric attitude.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, and walking.


• Bending, stooping, climbing ladders and crawling.


• Keyboarding/typing.


• Long hours involving overtime and weekends as necessary.


• Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.


• Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.


• Ability to travel up to 20%.


• Ability to work flexible hours including evenings, holidays, and weekends.

Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.