NOC Engineer

Cynet Systems Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A tech support firm in Toronto is seeking a Level 2/3 Support Technician to manage network and security incidents. The ideal candidate has experience with Palo Alto GlobalProtect VPN, Netskope deployment, and strong troubleshooting skills. This role involves collaboration with engineering teams and monitoring infrastructure. Candidates should have 2–4 years in a NOC or similar environment and excellent communication skills.

Qualifications

• 2–4 years of experience in a NOC or security/network support role.
• Hands-on experience with Palo Alto GlobalProtect VPN setup and troubleshooting.
• Experience with Netskope deployment and support, including client connectors and policy enforcement.

Responsibilities

• Provide Level 2/3 escalation support for network and security-related incidents.
• Troubleshoot issues related to Palo Alto GlobalProtect VPN and endpoint connectivity.
• Monitor network and security infrastructure using monitoring tools.

Skills

Palo Alto GlobalProtect VPN

Netskope

Network troubleshooting

Wireshark

Documentation

Communication

Tools

SolarWinds

Client tools

Job description

Job Description:

• Provide Level 2/3 escalation support for network and security-related incidents.
• Troubleshoot and resolve issues related to Palo Alto GlobalProtect VPN and endpoint connectivity.
• Support Netskope deployment, integration, policy configuration, and troubleshooting.
• Analyze logs and alerts to identify root causes of incidents.
• Collaborate with Tier 1 support, engineering teams, and vendors for issue resolution.
• Monitor network and security infrastructure using monitoring tools (e.g., SolarWinds, Client, or equivalent).
• Create and maintain knowledge base articles and documentation for recurring incidents and troubleshooting steps.
• Assist in implementing changes, patches, and updates to Palo Alto and Netskope environments.
• Participate in on-call rotation and provide support during critical incidents and scheduled maintenance windows.

Required Skills and Qualifications:

• 2–4 years of experience in a NOC or security/network support role.
• Hands-on experience with Palo Alto GlobalProtect VPN setup and troubleshooting.
• Experience with Netskope deployment and support, including client connectors and policy enforcement.
• Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, routing, switching, VPNs.
• Experience with basic firewall rule analysis and configuration.
• Familiarity with cloud security principles and web proxy concepts.
• Ability to analyze packet captures (Wireshark, PCAPs) and security logs.
• Excellent troubleshooting, documentation, and communication skills.

Preferred Certifications (Optional but Beneficial):

• Palo Alto Networks Certified Network Security Administrator (PCNSA) or higher
• Netskope Certified Cloud Security Administrator (NCCSA)
• CompTIA Network+ or Cisco CCNA