NOC Analyst

Long View Systems; Calgary; On-site; CAD 40,000 - 53,000; Full time

Benefits offered by this job

Great people and culture

Recognition programs

Flexible environment

Job summary

Long View, a leading North American IT provider, is seeking a Network Operations Centre Analyst to ensure uptime for client environments from our Calgary team. This on-site role requires shift work, including weekends, with a focus on incident and threat management across infrastructure and security domains.

You will monitor tools like SolarWinds, CyberArk, and SIEM platforms, coordinate with cross-functional teams, and contribute to change management and continuous improvement within a dynamic,

Qualifications

• 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies.
• Experience managing IT service management tools, including performance monitoring and ITSM solutions.
• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards.
• Experience and knowledge of IT Security and vulnerabilities.
• Experience provisioning new client services and onboarding tasks.
• Experience with first-level server technologies (remoting into servers, applying patches).
• Ability to be on-site at a SE Calgary location.

Responsibilities

• Respond to incidents such as infrastructure, network or SQL problems and access requests to tools like CyberArk and SolarWinds.
• Monitor, event and incident management tools such as SolarWinds and Orion; use Service Now for incident lifecycle.
• Respond to tickets for infrastructure, app performance, network, and cyber security.
• Monitor security events and alerts in SIEM platforms and perform initial triage.
• Conduct real-time threat analysis and support incident response activities.
• Manage server backups and maintenance plans across client environments.
• Perform approved changes within change windows (patching, etc.).
• Conduct regular physical infrastructure checks and remediate issues.
• Complete quarterly vulnerability scans and remediate issues.
• Provide training and mentoring to team members as needed.
• Assist team lead in managing escalations related to client incidents.

Skills

Incident management

IT security

ITIL framework

On-site work

Multi-tenant infra

Tools

SolarWinds

CyberArk

ServiceNow

SIEM

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?

We are looking for a driven and self-motivated Network Operations Centre Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View's clients’ environments! This is an onsite position based in South Calgary and will require working in shifts and on weekends.

A Day in the Life:

• Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like CyberArk and SolarWinds

• Actively work in monitoring, event and incident management tools like SolarWind - Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now

• Respond to tickets for such areas as infrastructure, app performance, network, and cyber security

• Monitor security events and alerts in SIEM platforms to identify potential threats, perform initial triage, and elevate incidents based on severity and impact

• Conduct real-time threat analysis and support incident response activities, including log analysis, containment actions, and coordination with cross-functional teams

• Manage server backups and maintenance plans across the client environment

• Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar

• Perform physical infrastructure checks regularly and remediate any issues

• Complete quarterly vulnerability scans and remediate identified issues

• Provide training and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards

• Assist the team lead in managing escalations related to client incidents and inquiries

• Maintaining an application that was built in-house to assist with day-to-day operations of analysts

What You Bring:

• 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies

• Experience managing IT service management tools, including performance monitoring and ITSM solutions

• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

• Experience and knowledge of IT Security and vulnerabilities

• Experience provisioning new client services and working through customer onboarding tasks

• Experience with first-level server technologies (i.e. remoting into servers, implementing patches)

• Proven ability to troubleshoot and resolve technical and procedural issues

• Ability to be on-site at a SE Calgary location

• Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights

What Makes You Extra Awesome:

• Security+ and/or ISC2 certification

• CCNA or CCNP certifications

• ITILv4

• Previous experience in a 24x7 operations center

Why Work at Long View?

• Great people and culture

• Recognition programs

• Fun is one of our core values

• Interesting work - Be part of exciting projects while accessing all the latest technologies

• Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$40,000 - $52,500 a year

Expected base salary range

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know