Nike WEM Cash Coach (Assistant Manager)

Retailors NA Limited Partnership; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a dedicated Assistant Manager (Coach) to enhance customer connections and optimize store operations. The ideal candidate will possess strong leadership skills, focusing on empowering the team to achieve sales goals and deliver exceptional service. With responsibilities including managing operations, effective coaching, and ensuring compliance with policies, this role is crucial to driving success in a dynamic retail environment.

Qualifications

• Minimum of 2 years' experience in a retail leadership role.
• Ability to motivate, train, and coach others.

Responsibilities

• Perform all store management functions in the absence of Head Coach.
• Ensure delivery of high-level customer service and product knowledge.

Skills

Motivation

Coaching

Customer Service

Tools

Microsoft Office

Job description

Nike - Assistant Manager (Coach)

Are you ready?

As our Nike Assistant Manager (Coach), you know how to make retail personal. It is not just about transactions; it is about connections. You will focus on execution, product presentation, and service to demonstrate your knowledge—what is great about the product and why.

Store Operations

• Perform all store management functions in the absence of the Head Coach (Store Manager).
• Monitor daily operational procedures and ensure the successful operation of the store on the sales floor.
• Model and supervise efficiencies and best practices.
• Assist the team in ensuring sales goals and key metrics are met: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing.
• Ensure compliance in Loss Prevention and Health and Safety measures, holding teams accountable.
• Communicate and execute action plans to Athletes on upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives as communicated by senior leadership.

• Ensure delivery of high-level customer service by being knowledgeable about all products offered.
• Provide consistent coaching on sales, product, and training to ensure the highest level of customer service and sales.
• Communicate sales results, goals, and individual accountability to Athletes; hold Athletes accountable to achieve individual and team objectives.
• Role model and empower the team to provide a customer-first experience that promotes a sales and service culture.
• Conduct coaching sessions with Leads and Athletes to ensure performance expectations are met.

• Ensure the floor is stocked and merchandised to company standards.
• Hold Associates accountable for compliance with all company policies and procedures.
• Model 100% compliance with all Health and Safety, Harassment, and Loss Prevention regulations, policies, and procedures.
• Analyze sales reports to identify sales opportunities.
• Support Management in the delivery of ongoing training and follow-up as required.
• Support the recruitment of Associates as needed, including pre-screens and interviews.
• Review and update the Break Room Communication Board.
• Open and close the store following established procedures.
• Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently, and to the expected standards in all areas.

Minimum Qualifications

• Minimum of 2 years' experience in a retail leadership role.
• Ability to motivate, train, and coach others to higher levels of success and accountability.
• Proficient in Microsoft Office products and retail business systems.
• Ability to work weekends, evenings, and holidays as needed.

We thank all applicants for your interest; however, only those meeting our qualifications will be contacted for an interview.

We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs upon request throughout the recruitment process. Please inform us of any accommodations required. Information related to accommodations will be handled confidentially.

COVID-19 considerations:

To keep our employees safe, we have implemented all health and safety procedures in accordance with the Ministry of Labor and Public Health guidelines and requirements.