Nike Sales Coach, WEM

Retailors NA Limited Partnership; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Canada seeks a Sales Coach with a strong background in retail sales leadership. In this role, you will manage store operations, ensure high-level customer service, and coach your team for success. Candidates must have at least 2 years of experience in a retail leadership role and be adept in motivating others. This position involves working weekends and holidays, aiming to foster a customer-first experience in a dynamic retail environment.

Qualifications

• Minimum of 2 year's experience in a retail sales leadership role.
• Ability to motivate, train, and coach others to a higher level of success and accountability.
• Proficient in Microsoft Office products and retail business systems.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Perform store management functions in absence of Head Coach.
• Monitor daily operational procedures.
• Ensure compliance in Loss Prevention and Health and Safety measures.
• Provide consistent coaching on sales, product, and training.

Skills

Retail sales leadership

Coaching

Customer service

Microsoft Office proficiency

Job description

Overview

BRAND: NIKE

POSITON: SALES COACH

LOCATION: WEST EDMONTON MALL

Who are we?

Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox Group Canada is significantly expanding its business portfolio in Canada, and the role of the Visual Merchandising Lead is pivotal in leading the future of Nike Retail Stores within the company.

Are you ready?

As our Nike Assistant Manager (Sales Coach), you know how to make retail personal. It is not about transactions; it is about connections. You will focus on execution, product presentation and service, to show your team and the customer what you know - what is great about the product and why.

Responsibilities

• Performing all store management functions in absence of Head Coach (Store Manager).
• Monitor daily operational procedures and ensure the successful operation of the store on the sales floor.
• Model and supervise efficiencies and best practices.
• Assist the team in ensuring sales goals and key metrics are met: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing.
• Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.
• Communicate and execute action plans to Athletes on upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives as communicated by senior leadership.
• Ensure delivery of high-level customer service by being knowledgeable on all products offered.
• Provide consistent coaching on sales, product and training to ensure the highest level of customer service and sales.
• Ensure sales results, goals and individual accountability are communicated to athletes; hold athletes accountable to achieve individual and team objectives.
• Role model and empower the team to provide a customer-first experience that promotes a sales and service culture.
• Conduct coaching sessions with Leads and Athletes to ensure performance expectations are met.
• Ensure the floor is stocked and merchandised to company standards.
• Hold Associates accountable for compliance to all company policies and procedures.
• Role model 100% compliance to all Health and Safety, Harassment and Loss Prevention regulations, policies, and procedures.
• Analyze sales reports to identify sales opportunities.
• Support Management in the delivery of ongoing training and follow up as required.
• Support the recruitment of Associates as needed, including pre-screens and interviews.
• Review and update the Break Room Communication Board.
• Open and close the store following established procedure.
• Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to expected standard in all areas.

Minimum Qualifications

• Minimum of 2 year's experience in a retail sales leadership role.
• Ability to motivate, train, and coach others to a higher level of success and accountability.
• Proficient in Microsoft Office products and retail business systems.
• Ability to work weekends, evenings and holidays as needed.

Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity; however, only qualified applicants will be contacted.