Night Manager Full-time

AccorHotel; Victoria; On-site; CAD 70,000 - 81,000; Full time

Job summary

Join a leading hotel as a Night Manager at AccorHotel in Victoria, Canada. You will lead overnight operations to ensure exceptional guest service while maintaining compliance with hotel standards. The position offers a competitive salary and numerous benefits, fostering a dynamic and inclusive workplace.

Benefits

Employee benefit card for discounted rates

Exclusive access to dining discounts

Complimentary meal during shifts

Comprehensive health benefits

Matched Pension Plan

Qualifications

• Strong knowledge of Front Office operating systems.
• Previous supervisory experience in hospitality management.
• Commitment to health and safety standards.

Responsibilities

• Supervise overnight staff and ensure guest satisfaction.
• Manage night audit functions and hotel revenue.
• Ensure compliance with hotel operational standards.

Skills

Guest Service orientation

Leadership skills

Organizational skills

Interpersonal skills

Revenue management knowledge

Education

Postsecondary education in Hotel Management

Job description

Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture maximized operations and guest satisfaction.

What is in it for you :

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access toour companymatchedDefined ContributionPension Plan(DCPP)
• Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs
• Competitive starting salary of $70000

What you will be doing :

Reporting to the Director Front Office responsibilities and essential job functions include but are not limited to the following :

• Supervision of all colleagues under their direction including but not limited to Front Office overnight Housekeeping overnight Stewarding and overnight Security.
• Supervision and performance of all night audit functions ensuring the proper balancing and control of hotel revenue both rooms and food & beverage
• Ensuring compliance with Rooms internal audit standard operating procedures including daily and monthly reporting requirements; as well as executing actions plans to improve compliance rates
• Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
• Ensuring rooms revenue is maximized balancing average rate and occupancy
• Participates in rooms forecasting including yield and inventory management
• Primarily responsible for ensuring the hotel room allocation is completed to the highest level balancing room inventory and flagging potential inventory challenges to Revenue Management for future dates
• Staying current of industry / competitive trends and making recommendations for improvement
• Demonstrating excellent Guest Service and maintaining a high level of employee relations
• Ensuring effective supervision training development performance counseling providing motivation and a sense of empowerment to employees
• Actively seeking feedback and following up on Guest comments compiling daily report of guest reviews and trends in guest feedback for management to utilize in daily briefings and to adjust operations.
• Functions as key member of Hotel Leadership Team
• Responsible for nightly general network maintenance and performing EndofDay functions
• Daily management of payroll system for Front Office ensuring timely and accurate payment of colleagues.
• Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
• Executing regularly scheduled life safety and security drills and table top exercises overnight in partnership with Director of Security
• Ensure that all Health & Safety standards are met and all colleagues have the correct tools to work safely
• Regularly tour all areas of hotel operation conducting quality audits and report deficiencies to Department Heads accordingly
• A catalyst for change and desire to constantly improve Front Office / Night operation
• Other duties as assigned

Qualifications : Qualifications :

• Previous Front Office experience in a lead or supervisory role including a strong working knowledge of Front Office operating systems
• Strong personal initiative with a desire to achieve results above expectations
• Accounting experience an asset
• Excellent knowledge in revenue management
• Strong Guest Service orientation with excellent interpersonal and training skills
• Highly organized resultsoriented with the ability to be flexible and work well under pressure in a fastpaced changing environment
• Strong Leadership skills able to lead employees to achieve the departments vision and measurable goals
• Proven commitment to health and safety
• Previous experience at supervisory level within Rooms Division
• Postsecondary education in Hotel Management a strong asset
• Previous experience in a unionized environment an asset

Additional Information :

Physical Aspects of Position (include but are not limited to) :

• Constant standing and walking

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment : Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This awardwinning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cuttingedge : Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work : Employment Type :

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Experience : years

Vacancy : 1

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