Night Manager

Sun Peaks Resort; Sun Peaks Mountain Resort Municipality; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading ski resort in British Columbia is seeking a dedicated Front Desk Associate to provide excellent guest service. You will manage check-ins and check-outs, oversee night operations, and ensure guest needs are met. The role requires strong communication skills and a background in hospitality. Join us to enhance the mountain resort experience for our guests!

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Health Spending Account

Dining discounts

Training and professional development opportunities

Qualifications

• 1-year minimum Front Desk experience and some supervisory experience.
• Dedicated to teamwork and guest experience.
• Professional demeanor with a passion for exceptional guest service.

Responsibilities

• Assist with guest check-ins and check-outs.
• Oversee overnight front desk operations.
• Interact and resolve guest concerns.

Skills

Front Desk experience

Communication skills

Problem-solving abilities

Proficiency with computer systems

Education

Post-secondary education in accounting or hospitality

Tools

Microsoft Office

Opera

Job description

Overview

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate.

Compensation

$24.19 per hour

Physical Requirement

Medium; work activities involve handling loads between 10 kg and 20 kg; predominately in an indoor setting.

Perks and Benefits

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our Pay for Performance incentive bonus program (after qualifying period), awarded to top performers

Skills You Bring With You

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a strong asset.
• Post-secondary education in accounting, hospitality or a related field.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
• Proficiency with computer systems required, such as Microsoft Office and Opera.
• Excellent communication skills, both written and verbal as well as strong problem-solving abilities.
• Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.

Operations

Primary Responsibilities:

• Champions quality service when assisting with guest check-ins, check-outs and additional hotel standard special requests as it relates to their stay.
• Oversee the overnight front desk operations and ensure established SOGs are executed in a professional and consistent manner.
• Distribution of keys, hotel amenities, and resort-wide information.
• Ensures remaining overnight incoming guest package requirements including vouchers, traces, and amenities are complete and ready for late/overnight guest arrivals.

Audit Duties

• Is accountable for End of Day Activities:
• Organize and sort Revenue Centre Transactions including Food and Beverage Outlets and Front Office transactions; support with appropriate reporting.
• Completes rebates, and track both meal and house accounts.
• Conducts No-Show reporting and revenue posting as required.

Guest Experience

• Interact with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
• Acts as the Lobby Ambassador - Hotel & Guest Liaison
• Manages and owns the lobby, providing the best experience for guests and visitors alike.
• Controls consumption of alcohol in lobby; coaches team to do the same.
• Advises guests that pets are not permitted on seating and sleeping is not permitted in lobby.
• Diffuses potentially awkward and hostile situations; dispatches additional overnight Security, as required.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Note: This description does not include external application links or tracking references.