Night Manager

FAIRMONT; Lake Louise; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join an established industry player in the heart of Banff National Park as a Night Manager. This role is pivotal in delivering exceptional guest experiences while overseeing the hotel’s night operations. You will lead a dedicated team, ensuring operational efficiency and financial accuracy, while also providing warm, anticipatory service that exceeds expectations. With opportunities for professional development and extraordinary benefits, this position offers a unique chance to thrive in a breathtaking environment. Embrace the adventure of a lifetime and take your career to new heights with a company that values your growth and well-being.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Mountain Explorer Travel Program

Qualifications

• 2+ years in a 4 or 5 Diamond Hotel, Fairmont Gold or Front Office.
• 1+ year of leadership experience in hospitality.

Responsibilities

• Oversee night operations ensuring financial accuracy and guest satisfaction.
• Mentor Front Office colleagues and resolve guest concerns promptly.

Skills

Guest Service Excellence

Leadership

Operational Management

Attention to Detail

Education

Experience in Hospitality

Leadership Experience

Tools

Opera

Microsoft Office Suite

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

At Fairmont Chateau Lake Louise, our Night Manager plays a pivotal role in delivering the seamless luxury experience our guests expect. As Night Audit Manager, you will oversee the night operations of the hotel, ensuring financial accuracy, operational efficiency, and uncompromised guest service. You’ll be the go-to leader for both our guests and overnight team, acting as an ambassador of Fairmont’s exceptional standards and values.

Position Type: Permanent
Start Date: May 2025

Job Duties Include:

• Deliver warm, anticipatory service that exceeds guest expectations through attention to detail and personalized recognition.
• Oversee night operations in the absence of department managers, ensuring smooth and safe hotel functionality.
• Mentor and coach Front Office colleagues to support professional development and team engagement
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves witha lasting impression.
• Support recruitment, training, and recognition efforts to build a guest-driven and enthusiastic team.
• Monitor and maintain guest service standards, room inventory, and audit processes
• Execute night audit functions and manage check-in/check-out procedures, including cash handling.
• Maintain operational readiness in emergencies and uphold all health, safety, and legal procedures.
• Communicate effectively with all departments, sharing relevant updates on services and promotions.
• Develop and maintain job tools, procedures, and documentation for clarity and accessibility.
• Set departmental goals and track performance in areas such as guest satisfaction, safety, and financials.
• Represent the department in hotel-wide meetings and contribute to overall hotel initiatives.
• Maximize revenue through upselling and walk-in conversion strategies.
• Manage departmental payroll and ensure a clean, safe, and environmentally responsible workspace.

Qualifications

• Minimum of 2 years at a 4 or 5 Diamond Hotel, Fairmont Gold or Front Office
• Minimum 1 year of leadership experience
• Operational knowledge of Opera and Microsoft Office Suite

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today:Whether you're just launching your career or looking for a new adventure, we invite you to visitwww.lakelouisejobs.comto learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.