Night Host

Bedruthan Hotel Limited; Front of Yonge; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a family-owned independent hotel as a Night Host, where your friendly demeanor and hospitality skills will shine. This role is essential in providing exceptional service and maintaining a safe environment for guests. You'll be responsible for check-ins, room service, and ensuring guest satisfaction. With a focus on teamwork and problem-solving, you'll contribute to creating memorable experiences. The hotel offers a supportive work culture, competitive pay, and various perks, making it a fantastic place to grow your career in hospitality. If you're passionate about delivering great service, this opportunity is perfect for you.

Benefits

People-centric working environment

Learning and internal career progression opportunities

Competitive hourly pay plus tips

Permanent contract with 28 days holiday per year

Long service scheme with free stay after one year

40% off food and drinks at the hotel

On-site team accommodation available

Hospitality rewards and discount partnership

Qualifications

• Excellent verbal and written communication skills are essential.
• Basic computer skills and accurate numeracy are required.

Responsibilities

• Provide effective check-in and check-out services for guests.
• Ensure all telephone calls are answered efficiently.
• Maintain a positive attitude while addressing guest requests.

Skills

Verbal Communication

Written Communication

Basic Computer Skills

Numeracy

Problem Solving

Education

Previous Hotel Experience

Job description

Our Night Hosts are friendly and caring in nature. They cover two hotels, Scarlet, an adults-only eco-sanctuary that celebrates the richness of natural living and Bedruthan, a creative outpost for all to enjoy.

This position, within our Front of House Team, is crucial to delivering exceptional hospitality to our guests and assist in maintaining a safe, secure and clean environment. The role requires the ability to communicate confidently with our guests and other staff so excellent verbal and written skills are essential and a good grasp of the English language.

No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:

Key Responsibilities:

• Provide a swift and effective check-in process for late arrivals, and early check outs adhering to standard operating procedures.
• Ensure all telephone calls as answered quickly and as efficiently as possible.
• Room service deliveries, running trays and supporting the food and beverage team
• Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
• Maintain the brand standards of our reception and pubic spaces as well as keeping areas tidy and presentable
• Overnight security, to ensure the hotel site is secure
• An understanding of health and safety as well as the ability to keep calm in challenging circumstances
• Deal with in-house guest requests, recording all feedback for seamless shift handovers.
• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges
• Report any maintenance issues and check that the work has been completed and feedback to the guest

Basic computer skills and accurate numeracy are required along with honesty and good judgements.

You will need to be physically capable to patrol the hotel and its grounds which are built into a steep hillside. Nightly cleaning and tidying throughout the hotel are also part of this role.

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• A people centric working environment
• Learning and internal career progression opportunities
• Competitive hourly pay plus tips
• A permanent contract with 28 days holiday per year
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks at the hotel
• On-site team accommodation is available
• Hospitality rewards and discount partnership

We are looking for:

• Someone who is confident, positive and enjoys working in a busy environment
• Problem solvers. A person who can answer guest quests and looks for solutions
• Previous hotel experience or similar. It’s not a must have, but you must be eager to learn
• Someone with a passion for hospitality and to create positive lasting memories for our guests.
• Who wants to be part of a successful and hard working team