Night Concierge

VIVA Retirement Communities; Toronto; On-site; CAD 24,435 - 34,801; Full time

Benefits offered by this job

Competitive salary

Health benefits

Team meals

Vacation and sick pay

Job summary

VIVA Retirement Communities is hiring a Night Concierge / Security Team Member at V!VA Leaside in Toronto. This premium retirement community opens in Fall 2026. The role involves ensuring safety and security, providing excellent overnight service, and supporting community members’ comfort and well-being.

Applicants should have a background in customer service or security, strong communication skills, and the ability to handle emergencies professionally. Benefits include a competitive salary of $21.50/hour, health benefits, and team meals.

Qualifications

• Previous experience in concierge services, hospitality, or security.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and in a team.

Responsibilities

• Provide a warm and professional presence for community members.
• Monitor building access points and security systems.
• Respond to emergencies and maintain incident documentation.

Skills

Customer service

Security monitoring

Problem-solving

Communication

Teamwork

Education

Valid CPR/First Aid certification

Smart Serve certification

Valid Vulnerable Sector Screening

Tools

Microsoft Office

Job description

We are looking for a Night Concierge / Security Team Member at V!VA Leaside, a premium retirement community opening Fall 2026 in Toronto. The role will provide exceptional overnight service, ensure safety and security, and deliver outstanding hospitality to community members, guests, and team members.

Key Responsibilities

• Provide a warm, welcoming, and professional presence for community members, families, guests, and visitors.
• Monitor building access points, entrances, exits, and parking areas to maintain safety and security.
• Control guest entry and verify visitor access after hours.
• Conduct regular security rounds of interior and exterior community spaces.
• Monitor CCTV systems, alarms, and security systems, responding to unusual activity.
• Respond to emergency situations, security concerns, and community member requests calmly and professionally.
• Contact emergency services, emergency contacts, or community leadership as required.
• Support emergency response procedures and assist emergency responders when needed.
• Identify, document, and report safety, security, maintenance, or environmental concerns.
• Monitor the cleanliness and presentation of key common areas to ensure a welcoming overnight environment.
• Work closely with the overnight wellness team to support the safety, well‑being, and comfort of community members.
• Communicate incidents, concerns, and updates effectively during shift handovers.
• Maintain accurate records, logs, incident reports, and community member documentation.
• Assist community members with transportation arrangements, bookings, reservations, and general concierge requests when required.
• Respond to concerns and requests promptly and professionally.
• Provide exceptional customer service while fostering positive relationships with community members, families, guests, and team members.
• Support infection prevention and control practices when required.
• Participate in audits, inspections, and compliance activities as assigned.
• Adhere to all V!VA policies, procedures, health and safety requirements, and service standards.
• Other duties and special projects as assigned.

Qualifications

• Previous experience in concierge services, hospitality, customer service, security, retirement living, healthcare, or a related environment is considered an asset.
• Excellent customer service, interpersonal, and relationship‑building skills.
• Passion for creating positive first impressions and delivering exceptional service experiences.
• A calm, professional, and reassuring approach when interacting with community members, guests, families, and team members.
• Strong observational, problem‑solving, and decision‑making abilities.
• Ability to work independently and collaboratively as part of a team.
• Excellent verbal and written communication skills.
• Comfortable responding to emergencies and managing challenging situations with professionalism.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain accurate documentation and incident reports.
• Valid CPR/First Aid certification required.
• Smart Serve certification is considered an asset.
• Valid Vulnerable Sector Screening required.
• Ability to safely lift, carry, push, and move up to 50 lbs.
• Ability to work overnight shifts, weekends, and statutory holidays as required.
• Availability for call‑ins and emergency coverage when required.
• Effective communication in verbal and written English.

Benefits

• Competitive salary.
• Health benefits.
• Team meals.
• Vacation and sick pay.
• Other benefits as advertised.

Additional Information

• Wage: $21.50 per hour.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful applicants will be required to show proof of eligibility to work in Canada for the next six months.

V!VA Retirement Communities operates within the vulnerable sector and requires all new team members to be vaccinated for COVID‑19, with accommodation for those who cannot be vaccinated for religious or medical reasons in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

V!VA Retirement Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other protected status.