Concierge & Office Manager | Contract

VIVA Retirement Communities; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Team meals

Vacation

Sick pay

Job summary

V!VA Retirement Communities is seeking a Concierge & Office Manager in Vaughan to lead the community's daily operations and frontline team. You will oversee concierge and administrative tasks, support on-site accounting, and coordinate move-ins while upholding exceptional service standards.

As a motivated leader, you will ensure safety, compliance, and strong communication with residents, families, and external resources. Flexible hours and on-call readiness are required.

Qualifications

• Minimum 3–5 years hands-on experience in a hotel front office, reception, office and/or property management or customer service role; accounting and/or office administration experience is an asset.
• Capable in working a highly customer service-oriented environment and thriving on making a difference in the lives of seniors.
• Strong written and verbal communication skills; comfortable interacting in a leadership role with Community Members, their families and external services and resources.
• Ability to work flexible hours, some weekends/evenings and be on call for emergencies.

Responsibilities

• Lead Community management activities and supervise Team Members and the Concierge.
• Provide on-site accounting support for managers and manage front office duties.
• Coordinate move-in processes and act as liaison for Community Members and operations.
• Uphold V!VA Values and ensure high standards of customer service and performance.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Team collaboration

Tools

MS Office

Excel

Outlook

Word

Teams

Job description

Find your opportunity to Make Today Great!

If creativity, innovation, service and a chance to make a real differencein peoples’ lives are important to you, wewant you on our team. Please see below for current job opportunities. While we thank allrespondents, only those underconsideration will be contacted.

Concierge & Office Manager | Contract

Join a company that believes in Making Today Great!

Work for a Premier Retirement Community and employer in Vaughan

Be a part of a team that shares a passion for making a positive impact and see why we are Happier Here!

Enjoy competitive salary and health benefits, team meals, vacation, sick pay and more!

You.

You have a passion to raise the bar in the retirement industry. You are an energetic, motivated team player who is able to inspire others to provide the highest standards of performance and customer service. You will have abilities and customer service experience in a similar setting with skills and knowledge to be a contributing team player to the overall success of the Community. You are committed to upholding the V!VA Values and Culture. If making a difference in people’s lives is important to you, then we are eager to hear from you.

Us.

What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA’s mission –Making Today Great!

The Career.

The Concierge & Office Manager reports to the Community Director. The incumbent will be responsible for Community management, health and safety management for seniors, managing Team Members, and contributing to the overall success of the Management Team and the Community. While responsibilities for leadership include all Team Members, the Concierge & Office Manager is directly responsible for managing the Concierge, providing on-site accounting support for all managers, performing a variety of administrative tasks for the efficient operation of the office, including management of files, rental payments, and front office duties. An energetic, motivated leader that is able to inspire others to provide the highest standards of performance and customer service.

The role includes Coordination duties as a liaison for Community Members and the operations team to coordinate all aspects related to a move in. This role holds highly confidential information about prospects and as such, also requires a high level of accuracy and accountability.

Qualifications:

• Customer service experience preferably within the retirement living or hospitality related industries.
• Minimum 3-5 years hands-on experience in a hotel front office, reception, office and/or property management or customer service role; accounting and/or office administration experience is an asset.
• Capable in working a highly customer service-oriented environment and thriving on making a difference in the lives of seniors.
• Confident, results oriented, self-starter.
• Strong written and verbal communication skills; comfortable interacting in a leadership role with Community Members, their families and external services and resources.
• Strong time management, organizational, communications skills, both verbal and written English.
• Strong computer skills for job-related functions including use of Microsoft Office Suite, specifically in Excel, Outlook, Word, Teams and various job-related software programs.
• Ability to work flexible hours and some weekends, some evenings and be on call for emergencies.
• Good problem solving and excellent organizational skills
• Ability to manage their time effectively with little supervision
• Up to date police check-vulnerable sector * verified annually and TB Testing as required by the RHRA
• Ability to work as a Team Member, understanding the priorities of others
• Able to bend, stretch, sit and stand for long periods. Ability to lift a minimum of 50 lbs.
• Has access to a car and maintains a valid Driver’s license.

V!VA Retirement Communitieswelcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the OntarioHuman Rights Code, as amended from time to time, and theAccessibility for Ontarians with Disabilities Act, as amended from time to time.

Additional Information

• We use AI tools in screening applications
• Vacancy Status: Existing

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