night clerk

Blackfalds Motor Inn; Alberta; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hotel in Alberta is seeking a front desk agent to manage guest registrations, handle room assignments, and provide exemplary customer service. Ideal candidates will have a secondary school graduation certificate and experience in the hospitality industry is preferred. This position entails multitasking, communication, and use of technology, ensuring an efficient front desk operation.

Qualifications

• Experience in the hospitality sector is an asset.
• Must pass a criminal record check.
• Possess own transportation.

Responsibilities

• Register arriving guests and assign rooms.
• Process guest departures and handle payments.
• Provide information on hotel facilities and local points of interest.

Skills

Customer service

Multitasking

Communication

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Job description

• Education : Secondary (high) school graduation certificate
• Experience : Experience an asset

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Security and safety

• Criminal record check

Transportation / travel information

• Own transportation

Work conditions and physical capabilities