Night Auditor, Mount Royal Hotel

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading hospitality team in the stunning Canadian Rockies as a Front Desk Associate. You will greet guests, manage room assignments, and ensure a memorable stay while enjoying perks like discounts and access to attractions. Ideal for those who thrive in a fast-paced, team-oriented environment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health resources

Qualifications

• Previous front desk experience is strongly preferred.
• Strong work ethic and commitment to the team and guests.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests in a welcoming and enthusiastic manner.
• Register and assign rooms to guests.
• Communicate with housekeeping and maintenance departments.

Skills

Active listening

Conflict resolution

Effective communication

Attention to detail

Teamwork

Customer service

Job description

Welcoming our guests and ensuring the most comfortable stay possible!

What will your compensation be?

The starting salary for this position is $18.50 per hour.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Greet guests in a welcoming and enthusiastic manner.
• Act as an ambassador of the hotel and the national park, offering guests information about hotel history, services, points of interest, and entertainment options.
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests.
• Communicate with housekeeping, bell, and maintenance departments to update room status, arrivals, and departures.
• Assist guests with elevators and luggage as needed.
• Complete night audits and reports via Maestro PMS.
• Track, check, and record all daily transactions including cash, debit, credit, and room charges.
• Resolve and balance discrepancies found during night audits and report findings to the Front Office Manager.
• Act as additional security for the hotel and guests.
• Serve as a liaison between hotel management and guests, communicating and responding appropriately in emergencies and incident reports.
• Listen to guest concerns and resolve issues to the best of your ability.
• Assist with cleaning, sanitization, and organization of the front office/lobby to prepare for each day.
• Handle telephone and email communications, including reservations, inquiries, disputes, and handovers.
• Record potential safety and maintenance issues and communicate details to the appropriate departments.
• Offer assistance to guests and teammates where needed.
• Perform a variety of job duties as an utility player.
• Perform other duties as requested by management.

What skills and experience do you need for this job?

• Previous front desk experience is strongly preferred.
• Strong work ethic and commitment to the team and guests.
• Ability to work solo or as part of a team.
• Commitment to safety and high standards of cleaning and sanitization.
• Active listening skills and storytelling ability to engage guests.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to anticipate guest needs.
• Calm demeanor with conflict resolution skills.
• Motivated, energetic, and professional attitude.
• Organized with a keen eye for detail.
• Kindness and a positive attitude.
• Effective communication skills, proactive in suggesting ideas and solutions.
• Helpful, friendly, and willing to go the extra mile.
• Flexible and able to handle unexpected situations.
• Ready for an adventurous summer!

What will your work environment be like?

• Beautiful: Working in an iconic, inspiring location with stunning scenery and wildlife within the Canadian Rockies.
• Fun: Meeting team members from around the world and participating in team events.
• Independent: Spending your days around our amazing properties.
• Remote: Surrounded by nature, away from urban environments.
• Busy: Expect a physical work environment involving walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance).

We work as a team and believe in collective success. These duties may evolve based on team and company needs.

Pursuit is an Equal Opportunity Employer committed to diversity. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics.

We value diverse backgrounds and experiences, recognizing them as catalysts for creativity and innovation. We encourage eligible individuals to apply and join our inclusive team!