Night Auditor - Hilton Garden Inn & Homewood Suites Ottawa Downtown - Ottawa, ON, Canada

Concord Hospitality Enterprises; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel management company in Ottawa is seeking a Hotel Night Auditor to ensure daily activities are recorded accurately and provide exceptional guest service. Candidates should have a friendly demeanor, strong attention to detail, and previous hotel experience is an asset. The position offers a competitive pay rate of $24.27 CAD per hour and promotes a fun and diverse work culture.

Qualifications

• Friendly and professional demeanor is essential.
• Must be adaptable and dependable.
• Strong attention to detail required.
• Excellent communication skills are a must.
• Availability to work any day of the week, including weekends and holidays.
• Previous hotel/night audit experience is considered an asset.

Responsibilities

• Provide friendly and efficient service to guests.
• Process credit card transactions and handle phone systems.
• Verify, balance, and review hotel room availability.
• Perform check-in and check-out procedures.
• Administer guest payment policies and maintain lobby appearance.

Skills

Friendly and professional demeanor

Adaptable & dependable

Strong attention to detail

Excellent communication skills

Ability to work any day including weekends and holidays

Previous hotel/night audit experience

Education

Post secondary education in Hospitality Management, Accounting, Business

Job description

Description

We are hiring a Hotel Night Auditor!

Role Responsibilities:

This Night Auditor plays an important role in the overall hotel operations. This an overnight position that ensures the activities from the day were recorded and balanced, while also delivering exceptional service to our guests. The responsibilities of the Hotel Night Auditor include:

• Providing friendly and efficient service to our guests
• Being empowered to Make it Right for our guests (from memorable experiences to problem resolution)
• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Skills & Requirements

• Friendly and professional demeaner
• Adaptable & dependable
• Strong attention to detail
• Excellent communication skills
• Be able to work any day of the week, including weekends and holidays
• Previous hotel/night audit experience is considered an asset
• Post secondary education in Hospitality Management, Accounting, Business, etc... is considered an asset

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

Rate of Pay: $24.27 CAD/Hour

Source: Concord Hospitality