Night Auditor - Front Office

Hyatt; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A luxury boutique hotel in Downtown Toronto is seeking a Night Auditor to manage cash operations and enhance guest experiences. Responsibilities include auditing cash transactions, performing front desk duties, and ensuring accurate reporting. The ideal candidate will have a proactive attitude and strong communication skills, perfect for those who thrive in a semi-independent work environment during night shifts.

Qualifications

• High sense of responsibility and proactive attitude.
• Ability to work independently during night shifts.
• Previous experience in hospitality or guest services preferred.

Responsibilities

• Audit and balance cash operations and reports.
• Perform front desk duties including guest check-in and check-out.
• Monitor hotel services and ensure guest satisfaction.

Skills

Auditing

Guest services

Cash handling

Problem-solving

Communication

Job description

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About Toor Hotel – Part Of JDV By Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites feature floor-to-ceiling windows with stunning city and lake views and thoughtfully curated amenities. Guests can enjoy our French-inspired bistro, a modern yoga and fitness studio, and versatile meeting and reception spaces, making TOOR Hotel a sanctuary designed to inspire connections and a spirited lifestyle.

Responsibilities for the Night Auditor include:

1. Auditing, balancing, and reporting on food and beverage outlets' cash and credit operations, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings, and resetting registers for accuracy.
2. Auditing, balancing, posting, and reporting on front desk activities such as room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits to ensure accuracy and proper cash handling.
3. Auditing, balancing, verifying, and reporting on room information to monitor performance.
4. Preparing and inputting statistics and income journal sheets for daily reports.
5. Closing all bank ticket codes daily.
6. Running the night audit after ensuring all revenues are balanced.
7. Performing front desk duties, including guest check-in and check-out.

About You:

As a Front Office Agent or Night Auditor, you will oversee guest registration and communicate hotel services and promotions, directly impacting guest experience. Your responsibilities include processing payments, answering calls, providing information about hotel services and local tourism, exchanging foreign currency, and resolving guest complaints. The role requires working independently during night shifts, with a focus on safety, monitoring for abnormal activity, and weather issues. If you enjoy semi-independent work, have a proactive and caring attitude, and possess a high sense of responsibility, this role is ideal for you.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this hotel.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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