Night Auditor - Front Desk Part Time

Coast Hotels Limited; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hotel in Calgary seeks a Night Auditor-Front Desk Agent to provide exemplary customer service and perform daily audits. This part-time role involves guest registration, nightly reporting, and ensuring high service standards, requiring a hospitality degree and prior front desk experience.

Qualifications

• Minimum 3 years Front Desk experience.
• Understanding of Rooms Forecasting and Revenue Management is a plus.
• Willingness to work overnight, weekends, and holidays.

Responsibilities

• Registers arriving guests and assigns rooms.
• Completes Night Audit reports and checks for discrepancies.
• Maintains inventory of reservations and room assignments.

Skills

Customer Service

Accounting

Yield Management

Education

Secondary School Completion

Bachelor's Degree in Hospitality

Tools

Excel

Job description

Friday, July 12, 2024

The Night Auditor-Front Desk Agent Part Time will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the Front Desk while maintaining high internal & external guest service standards as well as the completion of the Night Audit.

Responsibilities :

• Maintains an inventory of vacancies, reservations and room assignments
• Registers arriving guests and assigns rooms
• Presents statements of charges to departing guests and receive payment
• Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems
• Daily accounting data entry and reconcile
• Runs all Night Audit reports and reports to Front Office Manager, General Manager and Accounting office when discrepancies are found
• Posts any late charges not posted on previous shift
• Completes Food & Beverage Audit, keys in journal entries
• Completes credit card and city ledger sequence
• Coordinates and completes back-up
• Runs night audit sequence
• Delivers audit materials to Accounting Office
• Completes gratuities porterage distribution report on a daily basis
• Completes daily room pick up & forecast reports
• Other duties as required

Skills / Knowledge / Experience :

• Completion of Secondary School
• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
• Minimum 3 years Front Desk experience
• Rooms Forecasting and / or Budgeting an asset
• Understanding of Yield and Revenue Management an asset
• Proficiency in excel worksheet application
• Demonstrates superior customer service skills
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work overnight shifts including those on weekends and holidays