Night Auditor | Days Inn & Suites by Wyndham Thunder Bay

Silver Hotel Group; Northwestern Ontario; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking a Night Auditor to provide exceptional service during night shifts. The role involves welcoming guests, executing check-ins/check-outs, managing accounts, and ensuring guest satisfaction. Successful candidates will be detail-oriented, customer-focused, and capable of thriving in a dynamic hospitality environment.

Benefits

Education Reimbursement

Annual Wellness Credit

Leadership Development

Team Building Events

Culture of Recognition Program

Qualifications

• Passion for customer service and enthusiasm.
• Ability to work under pressure and multitask effectively.
• Computer literate with basic accounting knowledge.

Responsibilities

• Provides excellent customer service to guests and executes check-in/check-out procedures.
• Administers night audit functions and balances revenue accounts.
• Handles guest inquiries and follows up on requests promptly.

Skills

Customer Service

Attention to Detail

Communication

Tools

OPERA PMS

Excel

Job description

We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at nightand theduties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program

Key Responsibilities

Reporting to the Guest Services Manager or designate :

• Provides excellent customer service to all guests;
• Welcomes and greets all guests, and executes check-in and check-out procedures;
• Answers guest inquiries and provide assistance in a professional manner;
• Answers all incoming phone calls and processes new reservations;
• Accurately follows all cash handling procedures;
• Adheres to all department and Company policies and procedures;
• Ensures guest security by proper handling of guest room keys and personal information;
• Administers all night audit functions;
• Balances all revenue and settlement accounts nightly;
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
• Maintains files and resets the system for the next day of operations;
• Follows up on guest requests and resolves problems promptly;
• Performs any other job-related duties as assigned.

What We are Looking for...

• Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
• Organized and able to work in a fast-paced, multi-tasking environment;
• Proficient in using a computer, good knowledge of excel and basic accounting principles;
• Excellent communications skills, written and oral;
• Works well under pressure in a changing environment;
• Ability to work with minimal supervision;
• OPERA PMS knowledge preferred;
• Able to stand for an 8-hour shift;
• Must be able to work evenings and overnights including weekends and holidays;
• The shift will be 11 : 00 pm to 7 : 00 am and must be flexible from 9 : 00 pm to 9 : 00 am.