Night Auditor - C Hotel

Carmen's Group; Hamilton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading hospitality company in Hamilton is seeking a part-time Guest Services representative for the Night Audit shift on Fridays and Saturdays. The ideal candidate will provide personalized service, manage guest inquiries, and ensure accurate accounting reports. Applicants should have 1-2 years' experience and strong communication skills. Competitive pay and growth opportunities await in a dynamic team environment.

Benefits

Competitive wage package

Pay on demand

Restaurant discounts

Staff recognition rewards

Wellbeing programs

Opportunities for growth

Qualifications

• Minimum 1-2 years' experience as a Guest Services Agent or Night Auditor.
• Friendly, professional and customer service focused.
• Strong problem-solving abilities.
• Smart Serve Certified.
• Availability to work from 11:00pm until 7:00am on Fridays and Saturdays.

Responsibilities

• Provide a warm, engaging and personalized experience for guests.
• Respond to guest requests and inquiries in a timely manner.
• Audit all in house guests’ portfolios for completeness and accuracy.
• Manage and resolve all guest complaints professionally.

Skills

Customer Service

Problem-solving

Verbal Communication

Written Communication

Education

High School Diploma

Completion of college or university program in hospitality management

Tools

POS system

OPERA Cloud

Job description

The C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the CHotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence.

We are seeking a part-timecandidate with excellence in the area of Guest Services to fill the Night Audit shift on Fridays & Saturdays.

YOU WILL HAVE THE OPPORTUNITY TO:

• Provide a warm, engaging and personalized experience for our guests
• Respond to guest requests and inquiries in a timely manner
• Compile and check daily record sheets, guest accounts, receipts and vouchers
• Audit all in house guests’ portfolios for completeness and accuracy
• Report hotel financial records and create reports in accordance with the Carmens Group accounting team
• Roll front desk computers to next business day
• Manage and resolve all guest complaints in a professional and courteous manner
• Use persuasive selling techniques to sell rooms and to promote other services available at the Hotel
• Exercise good judgment and demonstrate leadership abilities

POSITION REQUIREMENTS:

• Minimum 1-2 years' experience as a Guest Services Agent or Night Auditor
• Friendly, professional and customer service focused
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Smart Serve Certified
• Availability to work from 11:00pm until 7:00am on Fridays and Saturdays
• Previous experience using a POS system an asset
• High School Diploma required, completion of college or university program in hospitality management is considered an asset
• Experience using OPERA Cloud considered an asset

WHAT WE OFFER:

• Great Place to Work Certified
• Competitive wage package
• Pay on demand
• Staff recognition, years of service rewards
• Worldwide hotel discounts
• Restaurant discounts
• Group RRSP
• Participation in staff events
• Wellbeing programs
• Fun and inviting atmosphere working alongside a passionate team
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel & River's Edge, and the Good Earth Food & Wine. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.