Night Auditor

Suttonplace; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A renowned hotel in Toronto is seeking a part-time Night Audit Agent to deliver exceptional overnight guest service. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and proficiency with hotel management systems. This role involves checking in guests, handling inquiries, and conducting audits. Join our dynamic team and enjoy numerous perks including discounted hotel stays and comprehensive training programs.

Benefits

Rewards & Recognition programs

Discounted hotel stays

Employee events and recognition programs

Comprehensive training programs

Group life insurance and health coverage

Qualifications

• Minimum 2 years of customer service experience, with at least 1 year in guest service/front desk or accounting.
• Proficiency with computers; experience with OPERA or similar systems is preferred.
• Valid driver’s license with a clean abstract; ability to drive manual vehicles is an asset.

Responsibilities

• Provide a warm welcome and exceptional service to guests during overnight shifts starting at 11:00 PM.
• Check-in and check-out guests efficiently.
• Answer guest inquiries, accommodate special requests, and resolve concerns.

Skills

Customer service experience

Exceptional guest service

Communication skills

Problem-solving skills

Attention to detail

Tools

OPERA or similar systems

Job description

The Sutton Place Hotel Toronto, Toronto, Ontario, Canada

Job Description

Posted: Tuesday, July 15, 2025 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe our success is built on our people and their dedication to guest care.

Sutton Place Hotel Toronto is a historic address within an exquisite, cosmopolitan environment, located at the corner of King Street West and Blue Jays Way in downtown Toronto. Our 118-room hotel stands out among the Toronto Entertainment District.

We are currently hiring for the following position:

Night Audit Agent - Part Time

Key Responsibilities:

• Provide a warm welcome and exceptional service to guests during overnight shifts starting at 11:00 PM.
• Check-in and check-out guests efficiently.
• Answer guest inquiries, accommodate special requests, and resolve concerns in person or via telephone.
• Conduct audits to verify room rates and correct variances.
• Ensure wake-up calls are set accurately each morning.
• Run the nightly processing sequence to reset systems for the next day.
• Prepare and transmit credit card deposits.
• Balance the rooms audit and report any discrepancies.
• Communicate any issues or emergencies to the team.
• Follow credit and inventory control procedures to minimize revenue loss.
• Present guest charges and process payments.
• Record special billing instructions for accounting.
• Maintain security of keys, guest, and company information.
• Report unsafe conditions or suspicious persons.
• Assist with parking and retrieving guest vehicles if required.
• Support emergency response procedures as needed.

Qualifications:

• Minimum 2 years of customer service experience, with at least 1 year in guest service/front desk or accounting.
• Proficiency with computers; experience with OPERA or similar systems is preferred.
• Valid driver’s license with a clean abstract; ability to drive manual vehicles is an asset.
• Exceptional guest service and communication skills.
• Strong attention to detail and problem-solving skills.
• Ability to stand and walk continuously during shifts.

We value our team members and strive to create a positive working environment that benefits both employees and guests. We encourage applications from motivated individuals seeking growth opportunities within our organization.

Perks & Benefits:

• Rewards & Recognition programs
• Discounted hotel stays for employees and their families & friends
• 25% discount at our restaurants for groups up to 6
• Discounted passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Employee events, incentives, and recognition programs
• Career advancement opportunities
• Comprehensive training programs
• Employee Assistance Program (EAP) including mental health support, legal, and financial counseling
• Referral bonuses
• Group life insurance, extended health, dental, and vision coverage
• Complimentary hotel stays
• RRSP matching
• Milestone rewards and tuition credit programs

Additional Information:

Submitting a resume does not guarantee an interview. Only qualified applicants who meet the minimum requirements will be contacted. You must be legally eligible to work in Canada; we do not support work visas or LMIA processes. Applications via email or in person are not accepted. We thank all applicants for their interest; only those selected for interviews will be contacted. Please no phone calls.

At Northland Properties, we are committed to diversity and equal opportunity employment. Join our team and explore career opportunities across various fields at https://northland.ca/careers/.