Night Auditor

Jobless; Summerside; On-site; CAD 21,000 - 28,000; Part time

Job summary

Microtel Inn & Suites by Wyndham Summerside, PEI is seeking a Night Auditor for a part-time, overnight shift. The role focuses on check-ins/outs, guest service, and accurate financial processing, with a proactive approach to guest care and revenue contribution.

Candidates should have 1-2 years in customer service, hospitality experience is a plus, and a solid knowledge of Word/Excel. Legal eligibility to work in Canada is required. Overnight flexibility and teamwork are essential.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Hospitality experience is an asset.
• Proficiency with Microsoft Word and Excel.
• Familiar with office equipment such as photocopiers and scanners.
• Legal entitlement to work in Canada.

Responsibilities

• Perform check-ins and checkouts with accuracy and detail.
• Ensure each guest receives exceptional service.
• Handle guest requests promptly and professionally.
• Respond to queries/complaints and provide solutions.
• Provide local information and directions to guests.
• Operate front desk equipment and systems.
• Balance end-of-day transactions and prepare reports.
• Maintain workspace cleanliness and assist management.

Skills

Customer service

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Photocopiers & Scanners

Job description

NEW OPPORTUNITY: NIGHT AUDITOR

Microtel Inn & Suites by Wyndham Summerside, PEI

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

The Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.

This is a part-time position which requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings and weekends. The successful candidate must be able to work overnight shifts.

RESPONSIBILITIES:

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Balance end of day transactions in PMS with POS
• Prepare daily reports for onsite managers and head office
• Maintain cleanliness of workspace
• Ensure full completion of all duties, providing a smooth transition between shifts through effective teamwork

QUALIFICATIONS:

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Proficiency with Microsoft Office programs such as Word and Excel
• Familiar with general office equipment such as photocopiers, scanners etc.
• Legal entitlement to work in Canada is required.

Mission Critical Competencies

• Ability to troubleshoot, strong problem-solving skills
• Ability to work independently or under minimal supervision
• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Must be able to work overnight shifts
• Fun work environment, committed to realizing all of our Core Pillars

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast-paced environment with opportunities for advancement