Night Auditor

Crescent Hotels & Resorts; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hospitality organization in London, Ontario, is seeking a Night Auditor. This role requires providing exceptional customer service while ensuring all audit processes are completed accurately. Ideal candidates have a strong attention to detail and a passion for hospitality. Flexible overnight shifts are required, making this position suitable for those seeking a dynamic work environment.

Benefits

Competitive wages

Exceptional benefit plan

RSP matching program

Flexible scheduling

Discounts at managed properties

Access to onsite gym

Qualifications

• Excited to start a career in hospitality or accounting.
• Passion for customer service.
• Ability to work flexible overnight shifts.

Responsibilities

• Ensure high-quality customer service for all guests.
• Complete audit processes and reports accurately.
• Prepare and distribute daily and month-end reports.
• Act as Manager on Duty (MOD) when required.

Skills

Attention to detail

Customer service

Organizational skills

Time management

Job description

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Responsibilities

Here is what you will be doing each day:

As a Night Auditor, you will be working with our Guest Services and Accounting teams to ensure consistent high quality customer service is delivered by providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy, while also completing all audit processes and reports accurately and on time. You will be working an overnight schedule and are often the first point of contact for all hotel, conference and/or restaurant guests during your shift. Daily responsibilities include preparing and distributing daily and/or month end reports, reconciling all daily cash and credit payments, acting as Manager on Duty (MOD), answering guest inquiries about hotel services, facilities, hours of operation and the local area; taking payment and verifying credit authorizations; responding to special guest requests; and championing guest service programs.

Qualifications

Does this sound like you?

You are excited to take that next step or start your career in the field of hospitality or accounting. You have a keen eye for detail, and a passion for customer service. You don’t shy away from administrative computer work or thinking-on-your-feet to problem solve. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working overnight shifts, including weekends and holidays, works for your personal life.

Commitment to Diversity and Accommodations

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.