Night Auditor

Northland Properties; Lethbridge; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Hotel discounts

Restaurant dining discounts

Resort discounts

Career development

Employee assistance program

RRSP matching

Insurance package

Complimentary hotel stays

Tuition reimbursement

Inclusive workplace culture

Job summary

Sandman Hotel Group in Canada seeks a Night Auditor to balance ledgers, generate reports, and support overnight front desk operations. The role requires strong hospitality knowledge, guest service excellence, and the ability to work through the night shift.

Candidates should have a high school diploma (or equivalent) and experience in customer service. English, with French preferred, is valued. Northland Properties supports career growth and a diverse workforce.

Qualifications

• High school diploma or equivalent required.
• Two-year program in front desk ops or hotel mgmt preferred.
• Bilingual English/French considered an asset.

Responsibilities

• Maintain inventory of vacancies, reservations, and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries about services and respond to guest complaints.
• Prepare daily records, guest accounts, receipts, and vouchers.
• Post charges to departing guests and process payments.
• Ensure hotel security and manage cash handling duties.

Skills

Excellent customer relations

Time-management

Adaptable to change

Guest expectations

Customer service experience

People management

Education

High School Diploma, G.E.D. or equivalent

Two-year apprenticeship or college program in front desk operations/hotel management

Fluent in English and French (preferred)

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

DUTIES:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

SUMMATION

Submission of resume does not guarantee an interview or an actual transfer.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person.

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

Submission of resume does not guarantee an interview or transfer. You must be legally entitled towork in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools toassistwith application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminateon the basis ofdisability, veteran status or any other basis protected under federal,provincialor local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. NPC takes seriously its obligations under the Human Rights Code.