Night auditor

Strata Hotel; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join the Strata Hotel as a Night Auditor, where you will play a key role in ensuring a seamless overnight experience for guests. This part-time position requires balancing accounts and providing front desk services from 11 pm to 7 am. The hotel offers competitive pay, a supportive work environment, and opportunities for professional growth and development.

Benefits

Competitive salaries

Group insurance (life, disability, medical, dental, vision)

24/7 virtual healthcare

Personal days and planned vacations

Referral bonuses

Qualifications

• Front Desk experience required.
• Bilingualism is an asset; availability to work night shifts is essential.

Responsibilities

• Verify transactions to balance accounts and close tills.
• Provide nightly reception services and assist guests.
• Monitor and maintain lobby cleanliness.

Skills

Customer Service

Attention to Detail

Problem-solving

Multitasking

Communication

Education

Experience as Front Desk Agent

Tools

Microsoft Office Suite

Hotello

Job description

Workplace: 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1

Status: Part-time

Salary: $19.96 per hour

Located very close to downtown Kingston, the Strata Hotel offers ideal accommodations for both business and leisure stays. The hotel is just minutes from top restaurants, trendy shops, and entertainment venues for the whole family. The 77-room hotel also has commercial units available for rent.

Under the authority of the Front Office Manager, a night auditor verifies the day's transactions to balance accounts, deposits, and close tills, while also providing reception services at night. They welcome guests to ensure a positive hotel experience.

Job description:

• Follow all room reservation protocols, including bookings, confirmations, and cancellations
• Answer phones promptly with good etiquette
• Respond to guest requests timely and follow-up for 100% satisfaction
• Assist guests with information such as hotel policies, directions, and dining options
• Coordinate with Housekeeping to facilitate room turnover
• Monitor lobby cleanliness and maintain high standards
• Count tills, follow checklists, and complete End of Shift Reports
• Classify daily transactions and produce income reports
• Verify and correct transaction records and update guest notes
• Balance accounts and close cash registers
• Handle guest departures and arrivals
• Manage customer complaints
• Perform administrative and accounting tasks as needed
• Perform other duties as assigned

Skills and Qualifications:

• Experience as a Front Desk Agent or similar role in hospitality
• Proficiency with Microsoft Office Suite
• Experience with Hotello preferred
• Attention to detail
• Problem-solving skills
• Strong customer service skills
• Ability to multitask
• Excellent English communication skills; bilingualism is an asset
• Availability to work 11pm-7am

Who are we:

Tidan is a hotel and real estate group with 52 years of experience, managing 12 hotels and over 65 properties, including North America's largest tennis club. Learn more at Tidan's website.

Why join our team:

We offer competitive salaries, benefits including group insurance (life, disability, medical, dental, and vision), 24/7 virtual healthcare, personal days, and planned vacations. Our HR team supports your professional growth. We foster teamwork, provide training, and celebrate employee achievements. Join us and explore opportunities across our hotel and real estate sectors. Referral bonuses are available.