Night Auditor

InnVest Hotels; Edmundston; On-site; CAD 37,000 - 47,000; Full time

Benefits offered by this job

Inclusive employer

Opportunities for growth

Job summary

InnVest Hotels is seeking a Night Auditor in Edmundston, New Brunswick. This role involves exceptional customer service, registering guests, overseeing nightly audits, and managing guest complaints. An ideal candidate should possess front office or accounting experience and be proficient with Microsoft Word and Excel.

The position requires flexibility in working shifts, including weekends. At InnVest, we value our team and foster a culture of collaboration. Come join us and be part of the largest independent hotel operator in Canada.

Qualifications

• Previous front office or accounting experience required.
• Strong data entry and analytical skills.
• Completion of High School, GED, or equivalent is mandatory.
• Ability to work flexible shifts including weekends.

Responsibilities

• Provide exceptional customer service by exceeding guest expectations.
• Register guests and settle accounts; verify payments.
• Audit daily charges for accuracy.
• Prepare reports and manage guest complaints efficiently.

Skills

Customer service excellence

Data entry skills

Analytical skills

Microsoft Word proficiency

Microsoft Excel proficiency

Communication skills

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Spark Edmundston
919 Chem. Canada
Edmundston, NB E3V3X2, CAN

The duties and responsibilities of the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guest expectations.
• Register guests into their guest rooms as per reservations, check out guests, and settle accounts; collect and verify payments – cash, debit, and credit, and maintain a float.
• Verify and balance daily charges for all departments to customer folios, master accounts, and house; accounts; make corrections as needed to ensure required documentation is obtained.
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
• Takes ownership of all guest complaints, and rectify the complaint quickly and efficiently.
• Communicates information regarding Guests’ needs to other Team Members and Departments.
• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING

• Previous front office or accounting experience required.
• Proficient with Microsoft Word, Excel, and network systems.
• Strong data entry, analytical, and communications skills.
• Ability to recognize and correct guest service issues in a courteous and professional manner.
• Proven ability to be organized, multi-task, and prioritize; ability to work within deadlines.
• Completion of High School, GED, or equivalent.
• Ability to work flexible shifts (weekday or weekend overnights).

THE COMPANY

Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and the curiosity and courage to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day‑to‑day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.